Customer Success Manager

DTN • Remote, NE, TX

22d • $70,000 - $82,000 • Remote

About The Position

DTN is seeking a Customer Success Manager to manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through effective adoption and utilization of DTN solutions while protecting and growing recurring revenue. As the strategic point of contact throughout the customer lifecycle, you will help customers define success objectives, maximize the value of DTN products and services, identify opportunities to improve business outcomes, and successfully renew their subscriptions. You will serve as a trusted advisor who proactively drives retention, mitigates churn risk, and strengthens relationships across a diverse portfolio of agriculture customers. This role is ideal for someone who is highly organized, customer-focused, and comfortable managing a large book of business through proactive outreach, data-driven account management, digital engagement, and consultative customer conversations.

Requirements

• Bachelor’s degree or equivalent professional experience
• 3+ years of experience in Customer Success, Account Management, Relationship Management, Consulting, Sales, or another customer-facing role
• Experience managing recurring revenue customer relationships
• Strong communication, presentation, and relationship-building skills
• Excellent organizational and time-management abilities
• Demonstrated ability to effectively manage a large portfolio of customers simultaneously
• Strong problem-solving and critical-thinking skills
• Experience using CRM and customer success platforms

Nice To Haves

• Experience within agriculture, including grain, agribusiness, ag retail, crop production, commodity markets, weather, or related sectors
• Experience managing SaaS, subscription, information services, market intelligence, or technology solutions
• Familiarity with Salesforce, customer success platforms, and business intelligence tools
• Experience conducting business reviews, adoption reviews, and customer renewal discussions
• Demonstrated ability to use customer health, adoption, and engagement data to proactively manage retention risk
• Experience balancing customer retention and value realization with the identification of appropriate account expansion opportunities

Responsibilities

• Develop a strong understanding of customer business objectives, operational challenges, and desired outcomes
• Establish and maintain customer success plans focused on delivering measurable business value
• Conduct post-onboarding adoption activities, business reviews, strategic check-ins, and other ongoing customer engagements
• Help customers align DTN solutions with their workflows, decision-making processes, and business goals
• Demonstrate best practices, new product capabilities, and available resources to increase customer value realization
• Monitor customer usage, adoption patterns, health indicators, and engagement metrics
• Proactively identify and address adoption gaps and recommend actions that increase utilization and customer success
• Educate customers on new features, enhancements, and relevant DTN solutions that may improve business outcomes
• Coordinate customer training, enablement, and education initiatives as needed
• Own and manage the renewal process for assigned accounts, primarily within a rolling-term subscription environment
• Develop and execute renewal strategies designed to maximize retention and minimize revenue risk
• Identify renewal obstacles and churn risks early and engage appropriate internal stakeholders to drive successful outcomes
• Maintain accurate renewal forecasts, customer health assessments, risk documentation, account plans, meeting notes, and customer records
• Develop and execute action plans to address customer dissatisfaction, declining engagement, support concerns, competitive threats, and other retention risks
• Manage customer escalations in partnership with Product, Support, Operations, and Sales
• Act as the voice of the customer by communicating customer feedback, challenges, and opportunities internally
• Identify cross-sell, upsell, and broader product adoption opportunities and collaborate with Sales partners while maintaining a customer-first approach
• Manage a portfolio of approximately 150 Tier 2 customers, prioritizing engagement based on revenue, customer health, renewal timing, strategic importance, and growth potential

Benefits

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree