Customer Success Manager

Seagull Software • Redmond, WA

17h • $70,100 - $107,200 • Hybrid

About The Position

Within the Customer Success Team, we’re a customer-obsessed, global team helping enterprise organizations unlock measurable value from Seagull solutions. We work as an extension of our customers’ teams -- driving adoption, impact, and long-term success. Internally, we serve as the Voice of the Customer, providing insights back into Product, Engineering, and Go-To-Market teams to continuously improve outcomes.

Requirements

• 5-7+ years’ experience in Customer Success, Account Management, TAM, or similar roles in the software/technology industry. SaaS industry experience is a plus.
• Proven success managing enterprise customers in complex environments.
• Strong track record of driving retention and expansion outcomes.
• Experience in supply chain, logistics, or inventory-driven industries (strong plus).
• Ability to navigate senior stakeholder relationships, including executive-level engagement.
• Strong analytical skills; comfortable using data to drive decisions.
• Experience with tools like Salesforce and BI platforms (e.g., Power BI).
• Strong communicator, clear, structured, and confident across written and verbal formats.
• Highly organized with strong execution and follow-through.
• Upon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship.

Nice To Haves

• SaaS industry experience is a plus.
• Experience in supply chain, logistics, or inventory-driven industries (strong plus).

Responsibilities

• Own post-sale relationships across a portfolio of customers, including enterprise accounts.
• Drive product adoption, customer health, retention, and expansion.
• Build trusted relationships with key internal and external stakeholders and executive sponsors.
• Lead structured success planning across your book of business.
• Partner with Sales on renewals and expansion opportunities.
• Act as escalation point for critical issues and drive resolution cross-functionally.
• Collaborate with Product, Engineering, Technical Support, and Professional Services to align on customer needs and roadmap feedback.
• Identify risks early and execute mitigation plans to prevent churn.
• Translate customer insights into actionable product and business feedback.
• Ensure customers achieve measurable value from Seagull solutions.

Benefits

• Excellent medical, dental, and vision plan.
• 401K with 100% employer matching up to 3.0% with immediate vesting period.
• Accrual of 21 days of PTO (combined vacation and sick days) per year with additional accrual increases for years of service.
• 10 paid company holidays per calendar year.
• Company-paid life insurance, short-term and long-term disability benefits.
• Tuition-reimbursement benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree