Customer Success Manager
About The Position
DMR Technologies is seeking a relationship-driven Customer Success Manager – Spray Drones to become the primary point of contact for our growing network of agricultural equipment dealers, commercial operators, and drone customers. Once a customer purchases a DMR spray drone—or a dealership joins our dealer network—your mission begins. You will help customers confidently launch, operate, demonstrate, support, and grow their drone programs. Whether you're onboarding a 20-location agricultural dealership, training a first-time drone owner, assisting a commercial applicator, or helping troubleshoot a field issue, you'll play a critical role in ensuring our customers succeed long after the sale. This position combines customer success, account management, technical support, product demonstrations, and relationship building into one highly visible role.
Requirements
- Excellent communication and presentation skills
- Strong relationship-building ability
- Mechanical aptitude and willingness to learn drone technology
- Comfortable speaking to groups and conducting demonstrations
- Organized and self-directed
- CRM experience
- Valid driver's license
- Willingness to travel
Nice To Haves
- FAA Part 107 Remote Pilot Certificate (or willingness to obtain)
- Agricultural equipment experience
- Precision agriculture experience
- Customer Success experience
- Account Management experience
- Territory Support experience
- Heavy equipment experience
- Farm equipment experience
- Construction equipment experience
- Industrial distribution experience
- Drone operations experience
- Aviation experience
- Technical sales experience
Responsibilities
- Serve as the primary relationship manager for assigned dealer and customer accounts.
- Build long-term partnerships through proactive communication and regular follow-up.
- Ensure customers remain engaged and successful after purchasing DMR equipment.
- Identify opportunities for additional equipment, accessories, training, and services.
- Onboard new agricultural equipment dealers.
- Conduct dealership launch meetings.
- Help dealers develop their drone sales strategy.
- Train dealership personnel on DMR products.
- Support dealers during their first demonstrations and customer deliveries.
- Conduct product demonstrations.
- Deliver train-the-trainer sessions.
- Help first-time drone operators become confident users.
- Assist with startup, maintenance, firmware updates, and best practices.
- Support both in-person and virtual training.
- Be the first call when customers need help.
- Travel throughout the United States to support dealers and customers.
- Conduct site visits and product demonstrations.
- Attend trade shows and customer events.
- Assist Sales with key account launches and strategic opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
