Customer Success Manager

Meadow

14d • $103,700 - $153,000 • Hybrid

About The Position

As Meadow’s Customer Success Manager, your primary mission is to ensure that our clients are successful term-to-term and get value from their partnership with Meadow. You’ll own a book of clients end-to-end, and be responsible for driving adoption and expansion. This is a full-time position reporting to Melissa, Meadow's Senior Director of Customer Success. The goal is to achieve an increase in Net Revenue Retention (NRR).

Requirements

• 4-6+ Years of Experience in Customer Success
• Experience in B2B/Enterprise SaaS
• Experience at an Early Stage Startup (Seed, Series A, Series B)
• Experience Managing High-Touch Client Relationships
• Builder Mindset: High Agency x High Urgency
• Renewal & Expansion Expertise
• Data Fluency: Track record of success interpreting and leveraging data to drive adoption and expansion.
• Product Expertise: Track record of success developing deep product expertise.
• AI Fluency: Orchestrate AI and build systems that elevate how you work.

Nice To Haves

• Experience in B2B/Enterprise SaaS Sales as an Account Executive and/or Business Development Representative
• Experience with Institutional Buyers

Responsibilities

• Own a book of clients end-to-end.
• Drive adoption and expansion.
• Manage the commercial side of the client relationship.
• Proactively identify expansion opportunities.
• Turn customer success into revenue growth.
• Develop deep product expertise.
• Use product knowledge to anticipate client needs and deliver recommended solutions.
• Maintain a tight feedback loop with the Product Team, ensuring that client feedback informs product decisions.
• Orchestrate AI and build systems that elevate how you work.
• Be thoughtful about outcomes, aware of limitations, and continuously improving how you use AI.

Benefits

• Competitive Salary
• Competitive Equity
• 401(k) Retirement Savings Plan
• Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)
• Flexible Paid Time Off
• Paid Company Holidays
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed