Customer Success Manager

ELLKAY, LLC• US,

6d•$80,000 - $100,000•Hybrid

About The Position

As a Customer Success Manager, you’ll be the trusted advisor and advocate for our customers — ensuring they realize measurable value and success using ELLKAY’s products and services. You’ll guide accounts through adoption, drive engagement, and partner with Sales to identify growth opportunities within your assigned territory. This role is ideal for a motivated, relationship-driven professional with experience in healthcare technology who thrives on delivering results for customers.

Requirements

3–5 years’ experience in customer success, account management, or consultative sales — ideally in healthcare technology, interoperability, or EHR/EMR systems.
Proven ability to build trust and drive value with enterprise healthcare clients.
Excellent communication, problem-solving, and strategic thinking skills.
Familiarity with CRM systems (Salesforce preferred) and success platforms.
A proactive, customer-centric mindset and strong organizational abilities.

Responsibilities

Build and maintain strategic, long-term relationships with assigned healthcare customers.
Act as the primary customer contact — ensuring satisfaction, retention, and growth.
Partner with Sales to identify upsell and cross-sell opportunities, supporting expansion goals.
Lead onboarding and adoption initiatives that accelerate time-to-value for clients.
Monitor account health, engagement, and usage; proactively address risks or challenges.
Deliver impactful business reviews and communicate customer insights across ELLKAY teams.
Maintain accurate records in Salesforce and contribute to forecasts and pipeline updates.
Advocate for customer needs by collaborating with Product, Engineering, and Support teams.