Customer Success (AI Deployment, supply chains)

Elm AI • New York, NY

79d • $100,000 - $150,000 • Remote

About The Position

At Elm AI, we are rebuilding supplier operations for an agent-first world. We believe the next generation of enterprise software will be made up of agents that stay live inside important workflows, understanding context, coordinating action, and keeping critical work moving across teams, suppliers, documents, systems, and decisions. Our agents operate across responsible sourcing and supplier operations, helping companies manage audit review, corrective actions, supplier follow-through, remediation, scorecards, supplier portals, document review, and broader operational workflows that still run on spreadsheets, email, and manual coordination. Elm AI is already live with major consumer brands, supporting supplier programs that span thousands of factories and some of the most operationally complex supply chains in the world. Our ambition is much larger: to build the agent-first operating layer for how global supplier work gets done.

Requirements

• 3–7 years of experience in customer success, consulting, implementation, solutions, product, operations, or a related role
• Experience working with technical or enterprise software products
• Strong interest in AI and how it changes business operations
• Comfort working with customers to map workflows, diagnose problems, and define success metrics
• Ability to speak with both operators and executives
• Strong program management instincts and excellent follow-through
• Data fluency: you can interpret dashboards, spot patterns, and translate findings into recommendations
• A high degree of ownership and comfort operating without perfect structure
• Clear written and verbal communication
• Curiosity about supply chains, sourcing, manufacturing, compliance, logistics, procurement, or supplier operations

Nice To Haves

• Experience in supply chain, sourcing, procurement, logistics, manufacturing, ESG, responsible sourcing, or compliance
• Experience at an early-stage startup
• Experience in solutions engineering, implementation, or forward-deployed customer work
• Comfort with technical concepts such as APIs, data models, workflows, integrations, or AI agents
• Experience working with global teams across the U.S., Europe, and Asia
• Experience selling, deploying, or supporting AI-native products

Responsibilities

• Own strategic customer relationships from onboarding through adoption, expansion, and renewal
• Lead customers through deployment of Elm’s AI workflows across responsible sourcing and broader supplier operations
• Map customer workflows, SOPs, pain points, data sources, and manual processes
• Identify high-ROI opportunities where AI can reduce manual work, improve speed, increase visibility, or help teams do more with less
• Translate customer needs into clear product, workflow, and implementation requirements
• Partner closely with engineering and product to shape deployments and improve the platform
• Drive adoption across customer teams, including operators, program managers, executives, and cross-functional stakeholders
• Build repeatable playbooks for onboarding, workflow discovery, rollout, value tracking, and expansion
• Turn customer data, usage patterns, and operational context into clear recommendations
• Help customers understand what AI can realistically do inside their supply chain operations
• Surface expansion opportunities by understanding the broader operational problems customers are trying to solve
• Help shape Elm’s customer success motion as we scale

Benefits

• Competitive compensation
• High-trust, high-ownership work environment
• Learning and development budget
• Generous AI and tooling budget
• Personal spend card for experimentation, software, education, or anything that helps you learn and work better
• A culture that supports sustainable work, both in how we operate and how we build the business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed