Customer Success Manager
About The Position
Vantage is a remote-first company providing a financial control plane for infrastructure cost management. Its platform helps engineering, finance, and FinOps teams allocate, govern, and forecast costs across cloud, SaaS, and AI infrastructure. The Customer Success Manager joins Vantage’s customer success team and serves as the main point of contact for customers after the sales handoff. The role is technical and product-oriented, supporting customers ranging from growth-stage startups to enterprises. The manager leads the post-sale customer lifecycle, helps customers realize value from Vantage, and represents customer needs within the company. Vantage is currently set up to employ in the United States.
Requirements
- At least 3 years of customer-centric industry experience as a Customer Success Manager or Technical Account Manager in B2B technology or SaaS.
- Strong communication skills and exceptional attention to detail, with the ability to tailor communication to CTOs, engineering or infrastructure VPs, and DevOps professionals.
- Previous experience with FinOps or cloud cost management solutions.
- Bias for action and commitment to continuous development; comfort working with ambiguity.
- Ability to manage a broad portfolio of accounts, from SMB to Commercial.
- Strong emotional intelligence and ability to empathize with customers.
- Kindness.
Nice To Haves
- Monitoring and observability expertise.
- Experience building and deploying to cloud infrastructure, such as AWS, Azure, or GCP.
- Relevant data visualization or financial product experience.
Responsibilities
- Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
- Serve as customers’ main point of contact after introduction by a sales team member.
- Lead customer onboarding and conduct training sessions.
- Solicit ongoing product feedback and present business reviews.
- Become a trusted advisor, helping customers maximize the benefit of the Vantage solution.
- Represent the voice of the customer within Vantage and advocate for timely resolution of support issues, feature requests, and barriers to broader adoption.
- Engage stakeholders at all levels of customer organizations through a comprehensive, multi-threaded engagement model.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
