Customer Success Manager

Omnissa•USA-TX, TX

12d•$137,363 - $228,938•Remote

About The Position

Omnissa is hiring a Customer Success Manager for its EUC Customer Success Organization. The role partners with customers to achieve desired business outcomes, create long-term impact, and deliver near-term results. The manager builds relationships with customer stakeholders and internal account teams, develops and maintains outcome-focused Success Plans, guides product adoption across the Omnissa portfolio, and works to maximize customer value, growth, consumption, and retention. The role supports a range of customers, industries, and product lifecycles through direct engagement and automation, and requires travel of up to 20% of the time. The position focuses on Omnissa’s EUC portfolio, including Workspace ONE UEM, Workspace ONE Access, Horizon, and Workspace ONE Intelligence. The manager helps customers adopt endpoint management, virtual desktop and application delivery, identity and access capabilities, analytics, automation, and Digital Employee Experience (DEX) tools. They collaborate with support, engineering, sales, architects, and product management to resolve issues, address customer requests, mitigate risks, and identify opportunities for broader product adoption. They also deliver business and technical presentations to audiences ranging from administrators to executives and contribute customer success materials and thought leadership. The EUC Customer Success team emphasizes customer outcomes, shared best practices, mutual support, innovation, and career development. The role is remote and located in or near Dallas, Texas. A bachelor's degree or equivalent combination of education and relevant professional experience is required. The role is eligible for commission, with typical annual on-target earnings of USD $137,362.50–$228,937.50. Compensation may vary based on location, experience, education, skills, and other factors. Omnissa offers benefits including employee ownership, health insurance, 401(k) matching, disability insurance, paid time off, and growth opportunities. The role is not eligible for employment-based immigration sponsorship.

Requirements

Working knowledge of the Omnissa EUC portfolio or equivalent experience with the legacy VMware EUC product line.
Knowledge of Workspace ONE UEM, including endpoint management for Windows, macOS, iOS, Android, and rugged/frontline devices; enrollment methods, profiles, compliance policies, and application lifecycle management.
Knowledge of Workspace ONE Access, including identity management, SSO, multi-factor authentication, conditional access, and identity-provider integrations such as Microsoft Entra ID and Okta.
Knowledge of Horizon virtual desktop infrastructure and published applications in on-premises and cloud-hosted environments.
Knowledge of Workspace ONE Intelligence analytics, automation workflows, and Digital Employee Experience management.
Understanding of core EUC concepts, including modern management versus legacy PC lifecycle management, BYOD and corporate-owned device strategies, application virtualization and delivery, and Zero Trust security architecture.
Familiarity with adjacent enterprise ecosystems, including Microsoft 365/Intune coexistence, Apple Business Manager, Android Enterprise, certificate services (PKI), and common directory and identity platforms.
Bachelor's degree or equivalent combination of education and relevant professional experience.
Ability to travel up to 20% of the time.

Nice To Haves

Familiarity with Horizon instant clones, App Volumes, and Dynamic Environment Manager.
Hands-on administration experience or industry certifications in Workspace ONE or Horizon, such as Omnissa or VMware EUC professional credentials.
Experience guiding customers through platform migrations, such as legacy management to modern management or on-premises Horizon to cloud.
Ability to interpret product telemetry and adoption data to develop consumption and customer health narratives.
Experience with ITSM and productivity ecosystems integrated with EUC platforms, such as ServiceNow, Microsoft 365, or Google Workspace.

Responsibilities

Develop relationships with key stakeholders in assigned accounts and internal account teams.
Maximize the value of customers’ investments, increase utilization, identify opportunities, and support customer retention.
Develop and manage Customer Success Plans focused on customer business outcomes and keep accountable parties on track.
Guide customers through adoption milestones across the Omnissa portfolio, including UEM, Horizon, Access, and Intelligence.
Collaborate with support, engineering, sales, and architect teams to monitor customer product consumption and address issues in a timely manner.
Build strategic relationships with customer decision makers and key stakeholders.
Anticipate customer risks and implement mitigation strategies to maintain customer health.
Work with product management to ensure customer feature requests are addressed.
Build and nurture account relationships to strengthen partnerships and expand relationship depth and product adoption.
Deliver business and technical presentations to audiences ranging from administrators to executives, explaining the impact of feature adoption and deployments on customer strategies.
Use Workspace ONE Intelligence and DEX insights to demonstrate value, identify adoption gaps, and support data-informed success conversations.
Develop roadmaps for future deployments based on customer business drivers.
Contribute customer success assets, including references, case studies, success plans, templates, and playbooks, as well as thought leadership and process improvements.
Travel up to 20% of the time to support customer engagements and business needs.