Customer Success Manager, Global Tech Touch

Planet • San Francisco, CA

24d • Hybrid

About The Position

Planet is seeking a Customer Success Manager for its Global Tech Touch team to manage global small-customer business and partner relationships in the EMEA and AMER regions. The role focuses on efficiently retaining and expanding customers through Planet’s low-touch model. The successful candidate will help customers realize value and return on their investment, and serve as a Planet ambassador by applying working knowledge of remote sensing, GIS, and geospatial imagery products.

This is a full-time, hybrid role requiring work from Planet’s San Francisco or Arlington, Virginia office three days per week. The role collaborates with customers and internal teams to support adoption, onboarding, renewals, and product or service expansion.

Requirements

• At least 2 years of relevant work experience.
• Bachelor’s degree in a relevant field.
• Working knowledge of geospatial technologies, GIS, or remote sensing, including basic operations such as manipulating geometries and converting file types in a GIS environment.
• Experience working with GIS applications such as QGIS, ESRI, or GEE.
• Excellent verbal and written communication skills in English.
• Ability to communicate and coordinate effectively with international customers and sales teams.
• Creative problem-solving skills and a proactive work style.
• Ability to multitask and prioritize job requirements.
• Ability to adapt to change.

Nice To Haves

• Working knowledge of Salesforce (SFDC) and its use across the customer lifecycle.
• Sales negotiation skills.

Responsibilities

• Ensure customers are positioned to adopt Planet products and realize their value.
• Provide low-touch onboarding and training.
• Deliver support for successful service delivery and timely solutions in accordance with Planet’s low-touch model.
• Communicate consistently with clients throughout the contract lifecycle and escalate important issues when needed.
• Work closely with Finance, Product, Sales, and other teams across the company.
• Set appropriate expectations for clients and partners and direct them to relevant resources.
• Initiate negotiations and execute timely contract renewals and expansions.
• Identify opportunities to upsell or expand customers’ use of products and services.

Benefits

• Comprehensive medical, dental, and vision plans.
• Health Savings Account (HSA) with a company contribution.
• Paid time off, holidays, and company-wide days off.
• 16 weeks of paid parental leave.
• Wellness Program and Employee Assistance Program (EAP).
• Home office reimbursement.
• Monthly phone and internet reimbursement.
• Tuition reimbursement and access to LinkedIn Learning.
• Equity.
• Commuter benefits for employees local to an office.
• Paid time off for volunteering.
• Potential eligibility for discretionary short-term and long-term incentives, including bonus and equity.
• Commission eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level