Customer Success Manager, Weather

Samsung Electronics • New York, NY

3d • Onsite

About The Position

Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Mobile (MX) Ad Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms. The Customer Success Manager will be based in NY and will report into the Mobile Head of Ad Solutions within our NA C&S division. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on customer experience, you've come to the right place!

Requirements

• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast-paced environment
• Attention to detail, ability to multitask and strong organizational skills required
• Experience working directly with clients and can demonstrate ability to present during meetings
• Deep understanding of the digital advertising space, with knowledge of programmatic landscape
• Bachelor’s degree required

Nice To Haves

• Experience working on Owned and Operated in-app properties, especially Weather or location-based opportunities.

Responsibilities

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.
• Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance and provide clients with recommendations to drive renewal business.
• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards NA C&S annual sales growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level