Customer Success Manager, United Kingdom

Regenified

13d•Remote

About The Position

The Role We are seeking a Customer Success Manager to be the primary champion for our most important constituents: the customers stewarding the land. You will be the trusted guide for their entire verification journey with Regenified. Your core purpose is to ensure our customers feel supported, valued, and empowered. You will be their main point of contact, helping them navigate the Regenified Standard, our data platform, and the verification process with clarity and confidence.

Requirements

Deep Passion for the Mission: A profound belief in the power of regenerative agriculture and a genuine desire to support the customers leading the movement.
Customer Success Frameworks: 7+ years of experience in Customer Success, Account Management, or a customer-facing support role. You know how to build a best-in-class support journey and customer experience.
A Builder’s Mindset: You thrive in a fast-paced, early-stage environment. You are a self-starter who is comfortable with ambiguity, wears multiple hats, and enjoys building processes from the ground up.
Operational Excellence: Highly organised, data-driven, and detail-oriented. Proficient in CRM tools (Salesforce preferred) and comfortable with process automation and KPI tracking.
Analytical Mindset: Confident working with customer data, interpreting trends, identifying gaps or risks, and translating insights into meaningful actions.
Strategic & Hands-On: Able to see the long-term strategic picture of customer success while flawlessly executing the immediate, hands-on tasks required to get us there.

Responsibilities

Own the Customer Relationship: Serve as the primary relationship owner for a portfolio of customers. You are their main point of contact, their advocate, and their guide from onboarding through verification and renewal.
Guide the Verification Experience: Clearly communicate our standard, value proposition, and verification process. Ensure every customer understands their path to success and feels supported at every milestone.
Build the Engine for Scale: Drive the operational excellence required to grow. You will refine our customer journey, maintain accurate CRM data (Salesforce), track key metrics (NPS, CSAT, retention), and help build the processes that allow us to support thousands of customers.
Empower Through Onboarding: Lead new customer onboarding and training, ensuring they are confident in using Regenified’s tools (such as the Customer Portal and dashboards) to get the most value from their data.
Be the Voice of the Customer: Act as the critical bridge between the field and our internal teams. You will work cross-functionally with Field Verification, Standards, and Commercial to troubleshoot issues, resolve challenges, and channel customer feedback to improve our program.
Drive Mission-Aligned Growth: Proactively identify opportunities for customers to deepen their engagement with Regenified, collaborating with our team to expand regenerative acres and improve customer retention.
Mentor and Build: As a core member of the team, you will help train and support new colleagues as the customer experience function grows.