Customer Success Manager

Everpure•Raleigh, NC

3h•$93,000 - $171,000•Onsite

About The Position

As a Customer Success Manager (CSM) at Everpure, you will act as a trusted strategic advisor, driving value realization and adoption across our as-a-Service subscription portfolio—including Evergreen//One, Evergreen//Flex, and Everpure Cloud. You will bridge technical and business outcomes by collaborating closely with Sales, Engineering, Support, and Executive Leadership to advocate for your accounts and deliver tailored, high-touch experiences. Your primary goal is to maximize customer lifetime value, satisfaction, and retention, directly sustaining Everpure’s industry-leading Net Promoter Score. Beyond portfolio ownership, you will help shape the tools, workflows, and programs that power our scaling global Customer Success organization.

Requirements

Demonstrated experience owning a portfolio of accounts within a fast-paced enterprise IT or subscription-based environment, with a track record of driving customer retention, adoption, and satisfaction.
Exceptional capability to translate complex technical concepts into business outcomes, comfortably presenting and leading strategic discussions with cross-functional stakeholders and executive leadership.
Strong organizational agility and problem-solving skills to manage multiple priorities simultaneously while aligning Sales, Support, and Product teams toward joint customer goals.
Deep understanding of enterprise data center environments, cloud storage architecture, and subscription/consumption models.

Responsibilities

Own the post-sales customer lifecycle for an assigned account portfolio, guiding customers through onboarding, deployment, and ongoing capacity planning to ensure maximum return on investment for their Everpure solutions.
Partner with key customer executives, internal sales leaders, and partners to conduct regular business reviews, aligning technical roadmaps with long-term business goals to ensure high retention and expansion opportunity identification.
Continuously analyze customer hardware utilization, usage metrics, and overall health data to proactively deliver optimization recommendations, mitigate risks, and prevent churn.
Serve as the central point of contact and customer advocate, mobilizing cross-functional teams like Engineering, Support, and Product Management to swiftly resolve escalations and influence feature roadmaps.