Temp Customer Success Manager

vivi.io • Phoenix, AZ

6d • Remote

About The Position

Vivi is seeking a temporary, experienced Customer Success Manager to own a portfolio of K-12 school district accounts across the full customer lifecycle during a leave of absence. The role drives onboarding, product adoption, renewals, and customer relationships for a book of business. It is a high-impact, high-autonomy position on a lean team, suited to someone proactive and data driven who can work independently. The role is 100% remote, with a preference for an individual in the Central or Mountain Time Zones.

Requirements

• At least 5 years of experience in customer success, account management, or a related client-facing role.
• Proven experience managing the full customer lifecycle, including onboarding, adoption, renewals, and retention.
• Ability to own a large portfolio and prioritize independently.
• Strong communication skills, including clear writing, effective meeting facilitation, and reliable follow-through.
• Experience using CRM and customer success platforms.
• Ability to analyze account health data and translate signals into action.

Nice To Haves

• HubSpot experience is strongly preferred.
• Familiarity with K-12 education or edtech.
• Experience using AI tools to improve workflow, prioritization, or customer communication.
• Ability to proactively surface risk, understand school district procurement cycles, build relationships with IT administrators and district leaders, and improve processes amid ambiguity.

Responsibilities

• Manage a portfolio of accounts through the full lifecycle, from onboarding through renewal.
• Drive product adoption and measurable outcomes for district IT and instructional technology leaders.
• Identify at-risk accounts early and execute structured recovery plans before renewal windows.
• Conduct regular business reviews and maintain strong executive relationships within accounts.
• Partner with Account Executives on expansion opportunities and flag growth signals.
• Maintain accurate account health data and activity records in HubSpot and supporting customer success tools.
• Contribute to playbook development and share effective practices across the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed