Customer Success Manager - Quality & Asset Management

EG A/S•Tampa, FL

36d•Hybrid

About The Position

For over 20 years, Dynaway has provided organizations with Enterprise Asset Management (EAM) solutions built exclusively for Microsoft Dynamics. As a globally recognized leader, Dynaway serves customers across various industries and geographies. To support its continued growth, Dynaway is expanding its US Customer Success team and seeking a Customer Success Manager to join its commercial organization. This role is part of an established global Customer Success function, collaborating with experienced professionals and cross-functional teams to help customers achieve their desired business outcomes and identify opportunities for long-term partnership and growth. The position is based in Tampa, Florida, and reports directly to the General Manager. At Dynaway, customer success is defined as helping customers continually realize value from solutions, fostering long-term partnerships and advocacy. The Customer Success Manager will act as a trusted advisor to a portfolio of customers, maximizing their Dynaway investment, strengthening relationships, and expanding the company's presence within their organizations.

Requirements

A bachelor's degree or equivalent professional experience.
Experience in Customer Success, Account Management, Sales, or a similar customer-facing role.
Experience from a software, SaaS, or technology company.
Strong relationship-building and communication skills.
Consultative approach and the ability to uncover customer needs and opportunities.
Ability to understand technology solutions and communicate their business value effectively.

Nice To Haves

Experience with Microsoft Dynamics, or the broader Microsoft ecosystem is an advantage but not required.

Responsibilities

Develop strong customer relationships and act as a trusted advisor to a portfolio of accounts.
Drive customer adoption, satisfaction, retention, and overall success with Dynaway solutions.
Understand customer goals, identify challenges and opportunities, and help customers realize greater business value.
Proactively identify and address retention risks while uncovering opportunities for account growth and expansion.
Lead customer business reviews and strategic planning discussions.
Coordinate internal and partner resources to ensure customers receive exceptional support and guidance.