Customer Success Manager - Florida

AgentDynamics

15d • $90,000 - $115,000 • Remote

About The Position

AgentDynamics is hiring a Customer Success Manager to own relationships with dealership customers and guide them from onboarding through adoption, retention, and expansion. The role works with dealership leadership and day-to-day operators to ensure AgentDynamics delivers measurable business outcomes. The Customer Success Manager will understand each account’s business and operational needs, communicate ROI, coordinate technical issues, drive product adoption, and identify opportunities to expand successful deployments across workflows and rooftops.

This is a remote role based in Florida, with regular travel to dealerships, dealer groups, and automotive industry events as needed. The role offers significant autonomy to improve customer success processes and the opportunity to take on greater responsibility as the company grows.

Requirements

• At least 3 years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing B2B software role, with meaningful ownership of customer accounts.
• Proven ability to drive customer adoption, retention, and expansion.
• Ability to build trusted relationships and communicate effectively with senior customer stakeholders.
• Ability to translate customer goals into measurable business outcomes and use data to demonstrate value.
• Strong judgment and ability to manage customer issues through resolution.
• Ability to quickly understand software products, integrations, and customer workflows.
• Strong account planning, documentation, follow-up, organization, and attention to customer commitments.
• Track record of taking responsibility for outcomes and following through without requiring constant direction.
• Genuine interest in how AI can transform customer workflows and business operations.

Nice To Haves

• Experience working with automotive dealerships or dealership technology.
• Familiarity with dealer technology ecosystems, including CRM, DMS, BDC workflows, service scheduling, communications, and fixed operations.
• Track record onboarding or managing multi-rooftop dealer groups.
• Comfort coordinating technical integrations and troubleshooting.
• Experience running customer reviews tied to measurable business outcomes.
• Familiarity with AI technologies, including LLMs, voice AI, or automation platforms.

Responsibilities

• Lead onboarding and rollout from kickoff through go-live for individual dealerships and multi-rooftop groups, coordinating requirements, integrations, training, timelines, stakeholders, and launches.
• Monitor customer use of AgentDynamics, identify ways to increase adoption, and connect product usage to measurable dealership outcomes.
• Build trusted relationships with dealership leaders and day-to-day operators, including Dealer Principals, GMs, GSMs, BDC leaders, and Service Directors.
• Lead regular customer check-ins and business reviews, establishing metrics, priorities, action items, and follow-through.
• Identify potential issues proactively, coordinate with product and engineering, and drive escalations through resolution while keeping customers informed.
• Identify opportunities to expand successful deployments across additional workflows, departments, and rooftops.
• Translate dealership feedback into structured input for product and engineering, identify patterns across accounts, and help shape product development.
• Improve onboarding, training, customer management, renewal, and expansion processes.

Benefits

• Excellent medical, dental, and vision benefits.
• Flexible PTO.
• Significant influence over how Customer Success is built and scaled.
• High autonomy and the opportunity to take on substantially greater responsibility as the company grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed