Customer Success Manager
Motivosity•Lehi, UT
•Hybrid
About The Position
We are seeking a talented Customer Success Manager to work with customers to coordinate service, support, renewals, and expansion efforts. This position as a CSM is part account management, part customer service, part sales, and part operations.
Requirements
- 1+ year of experience as a B2B Account Manager or Customer Success Manager
- Proficiency with CRM software and account management systems
- Great organizational and multitasking skills
- Good communication skills, both verbal and written
- Advanced problem solving and negotiation skills
- Upbeat, positive, and friendly personality that energizes those around you
- BS/BA in Business, Marketing, Finance, Economics, or related field
Responsibilities
- Manage a large book of customer accounts
- Facilitating customer account renewals to maximize retention
- Communicating effectively with customers regularly and fostering strong relationships with clients
- Improve customer engagement and outcomes by providing consultative and strategic advisory services
- Expand customer accounts by introducing other company products and services
- Create customer champions and advocates
Benefits
- Changing the world by bringing happiness to work environments around the globe
- Equity
- Health Insurance and HSA
- 401(k)
- Dental Insurance
- Vision Insurance
- Team activities
- Hybrid work flexibility
- On site gym
- Strong and positive work culture in an exciting startup space
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
