Customer Success Manager
About The Position
The Customer Success Manager will be responsible for managing the Cincinnati metro area, visiting skilled nursing facilities to build relationships with Administrators and Directors of Nursing. The role involves setting up alignment calls with Dr. Morris and the Director of Revenue Operations. While a clinical background is not required, the ability to build trust within facilities and schedule meetings is crucial. This position requires regular visits to the same buildings, fostering strong relationships with staff, including front-desk personnel. The core of the role is to act as a partner to the clinical team, helping facilities access much-needed in-house physiatry services. Success in this role means being perceived as part of the clinical care team, understanding facility challenges, and connecting them with the appropriate clinical expertise.
Requirements
- Reliable vehicle and valid driver's license.
- Able to pass a background check and meet facility visitor requirements.
- A professional, trustworthy, kind presence in a healthcare setting.
Nice To Haves
- People who learn quickly and are incredibly friendly/personable.
- Good at following a system, keeping notes, and making friends.
Responsibilities
- Repeatedly visit a set route of facilities across your metro.
- Build repeat relationships with front desk staff, Administrators, and DONs.
- Set up alignment calls with both the Administrator and the DON attending.
- Log every visit and meeting in HubSpot.
- Keep a clean pipeline so every booked call is ready for a smooth handoff.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Mileage & Travel reimbursed at company rate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
