Customer Success Manager

Mudflap • Austin, TX

3d • $105,000 - $115,000 • Hybrid

About The Position

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. As a Customer Success Manager, you will help build and scale the experience for our freight customers from the ground up. This is a highly strategic and customer-facing role for someone who understands the freight industry, thrives in fast-paced environments, and is passionate about creating exceptional customer experiences. You’ll serve as a trusted partner to freight customers while helping shape the processes, playbooks, and operational foundations that will support long-term growth in this new vertical. The ideal candidate brings strong relationship management skills, operational thinking, and a deep understanding of freight workflows, challenges, and customer needs. We’re a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.

Requirements

• 4–7+ years of experience in Customer Success, Account Management, Operations, Logistics, or related customer-facing roles
• Experience working within freight, transportation, logistics, trucking, or supply chain industries strongly preferred
• Strong relationship-building and communication skills with the ability to influence across teams and customer stakeholders
• Proven ability to manage complex customer relationships and drive measurable customer outcomes
• Strategic and operational mindset with comfort navigating ambiguity and building processes from the ground up
• Data-driven approach to customer management and problem solving
• Excited to help build and scale a new business vertical in a fast-growing environment
• Passion for customer experience, operational excellence, and continuous improvement

Responsibilities

• Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle
• Drive customer onboarding, engagement, adoption, and retention within the freight vertical
• Partner closely with Sales, Product, Operations, and Support teams to deliver a seamless customer experience
• Identify customer pain points, operational gaps, and growth opportunities, translating insights into scalable solutions
• Develop and refine onboarding processes, success playbooks, and customer engagement strategies as the vertical grows
• Monitor customer health, usage, and retention metrics to proactively drive outcomes and reduce churn
• Advocate for freight customers internally and help influence product and operational improvements
• Help establish scalable systems and processes that support long-term growth across the freight business

Benefits

• Commuter benefits to ease your travel
• Lunches and snacks to keep you fueled
• A collaborative, high-growth environment where you’ll work closely with talented teammates across the company
• Competitive salary and equity in a high-growth startup
• Multiple health benefit options
• Responsible Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed