Customer Success Manager

Justworks • New York, NY

4d • $90,200 - $108,900 • Hybrid

About The Position

Justworks is seeking a Customer Success Manager to develop strong customer relationships and help customers achieve long-term success on the Justworks platform. The role serves as an extension of customers’ teams, identifying ways they can grow with Justworks. Customer Success Managers represent the customer within Justworks and the Justworks brand to customers, building trust, staying attuned to customer needs, and supporting growth and product expansion.

The position combines customer success, relationship management, and revenue growth. The Customer Success Manager manages a dedicated book of business, supports customer satisfaction and retention, identifies growth opportunities, and works with internal teams to resolve customer needs. The role requires a consultative, adaptable, solution-oriented approach and strong collaboration in a fast-paced environment.

Requirements

• At least 2–4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment.
• Experience in B2B lead generation in a high-velocity setting, such as SaaS, PEO, or Fintech.
• Experience with Salesforce, SalesLoft, LinkedIn Sales Navigator, and/or ZoomInfo; the posting identifies these tools as required.
• Excellent organizational, written, and verbal communication skills.
• Strong interpersonal and communication skills, including the ability to listen and gather important information during sales calls and meetings.
• Ability to simplify complicated topics and explain them clearly.
• Ability to apply creative solutions to a variety of issues in a fast-paced environment.
• Strong attention to detail and ability to manage competing priorities and multitask.
• Demonstrated passion for Customer Success and a track record of driving retention strategies.
• Consultative and innovative problem-solving aptitude.
• Ability to work as part of a team and be resourceful and adaptable.

Nice To Haves

• Experience in healthcare, HR, or insurance industries.
• Experience in HR Tech/SaaS.

Responsibilities

• Manage and service a dedicated book of business, proactively identifying opportunities for customer growth and retention using market insights, customer success tools, and multi-threaded relationship management.
• Build and maintain relationships with key stakeholders, including administrators and executives, to understand their business objectives and align Justworks solutions with their evolving needs.
• Drive customer value and satisfaction through regular check-ins, strategic business reviews, and proactive support that anticipates and addresses customer challenges.
• Triage, oversee, and/or service customer queries by providing education, routing issues to appropriate internal teams when necessary, and driving solutions with cross-functional partners.
• Champion the Justworks brand and product suite, developing knowledge of the offerings and clearly explaining their value to current and prospective customers.

Benefits

• The company describes offering great benefits, wellness program offerings, and company retreats.
• The role is eligible for incentive compensation, with a stated competitive on-target earnings potential of $90,200–$108,900; incentive compensation is discretionary and not guaranteed.
• Justworks provides reasonable accommodations to candidates with disabilities and to employees for sincerely held religious beliefs and other covered reasons, consistent with applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed