Customer Success Manager

LogicMonitor•Austin, TX

10d•Hybrid

About The Position

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Customer Success Manager is responsible for the success, retention, and growth of LogicMonitor’s customers. You will partner closely with customer stakeholders to drive adoption, demonstrate value, and ensure long-term outcomes from the LogicMonitor platform. You will act as a strategic advisor and primary point of contact for your customers, working in close collaboration internally with cross-functional teams, and customer executive stakeholders. This role requires commercial awareness, comfort operating at senior levels, and the ability to manage risk and opportunity across your customer portfolio.

Requirements

Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems
3+ years’ experience in Customer Success, Account Management, or a related SaaS role
An understanding of IT infrastructure, cloud, or observability concepts
Proven ability to engage and influence senior and executive stakeholders
Commercial awareness and renewal experience
Excellent communication, organization, and prioritization skills

Responsibilities

Own the end-to-end customer relationship for assigned accounts
Lead adoption and ongoing value delivery
Build and maintain relationships with senior and executive stakeholders
Proactively manage account health, risk, and renewal readiness
Lead business reviews and value-based conversations
Partner with Account Executives to identify and support growth opportunities
Act as the escalation point for complex customer issues
Advocate for the customer internally across Product, Support, and Services teams