Customer Success Manager

Revv

About The Position

As a Customer Success Manager at Revv, you’ll own post-sale execution. Your job is to ensure customers activate, adopt, and scale Revv in a way that drives measurable outcomes, including revenue, compliance, and operational efficiency. This is not a “check-in” role. You’ll be accountable for onboarding success, workflow adoption, and long-term retention, working closely with Sales, Product, and Operations.

Requirements

3–5+ years in Customer Success, Implementation, or Account Management (SaaS/startup experience preferred)
Comfortable owning complex, operationally heavy accounts end-to-end
Strong communicator who can influence operators and executives
Metrics-driven and accountable; you care about outcomes, not optics
Thrive in fast-moving, high-expectation environments

Nice To Haves

Experience with vertical SaaS, workflow-heavy products, or technical implementations is a plus

Responsibilities

Own a book of business as the primary post-sale operator and advisor
Lead onboarding and activation, ensuring customers fully implement Revv into their daily workflows
Drive adoption of core features tied to ROI and compliance
Run structured business reviews focused on outcomes, not activity
Identify expansion opportunities and partner with AEs on growth and renewals
Flag and manage risk early with clear action plans
Feed actionable customer insights back to Product and GTM leadership
Build repeatable playbooks that scale across segments

Benefits

Health, Dental, and Vision Coverage: Access to high-quality insurance plans tailored to fit your needs and those of your family.
Flexible PTO: Recharge and take the time you need with our flexible paid time off policy.
Wellness Resources: Enjoy free access to mental health support, including tools like Headspace and Spring Health.
401(k) Program: Plan for your future with our easy-to-use retirement savings plan.
Exclusive Perks: Take advantage of discounts on entertainment, travel, and more through our corporate discount program.

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