Customer Success Manager

Nutrislice•Denver, CO

5d•$70,000 - $80,000•Remote

About The Position

Nutrislice is an established Colorado company focused on food service technology. We are looking for an experienced and accomplished Customer Success Manager. At Nutrislice, customer success includes the full lifecycle of onboarding, relationship management, and renewal. Our customers are foodservice operators in higher education, corporate dining, and K-12 organizations. Over the last 13 years, Nutrislice has earned our reputation for product excellence and financial stability. In an uncertain economic market, we are thriving. Our collaborative culture cultivates honest, transparent, and supportive communication. As a Customer Success Manager at Nutrislice, you will play a crucial role in ensuring the satisfaction and success of our clients. You will be responsible for onboarding new customers, cultivating strong relationships, overseeing ongoing success, and managing account renewals. You will document and manage clients through Salesforce and ChurnZero. This role reports to the Director of Customer Success.

Requirements

3+ years working in a software implementation, CSM, or account management role at a SaaS organization
Resourceful problem-solver with experience creatively troubleshooting business process and software problems
Self-driven with the ability to effectively prioritize and execute tasks
Excellent communication, customer service, attention to detail, and organizational skills
Ability to gain the respect of our clients and be viewed as a trusted advisor
Ability to help others work through complex problems by delivering training, broader education on self-service tools, and positive support
Ability to identify when escalation is required and the appropriate resources to engage based on the specific situation
Strong understanding of the SaaS business model and the importance of recurring revenue

Nice To Haves

Familiarity with Salesforce and ChurnZero is a plus

Responsibilities

Guide new clients through the onboarding process using a variety of methods including individual support and creation of generalized training materials.
Provide comprehensive training sessions to familiarize clients with our software, hardware, and services.
Develop and maintain strong relationships with key stakeholders within client organizations.
Understand clients' unique needs, goals, and challenges, and act as a strategic advisor extracting the expected value from Nutrislice solutions.
Own your book of business and secure client renewals
Showcase the value of Nutrislice solutions to encourage long-term partnerships.
Proactively advocate for Tier 0 and Tier 1 clients drive value realization throughout the customer lifecycle.
Collaboration with cross functional teams to ensure the success of clients.
Monitor and analyze client usage and engagement to identify opportunities for improvement and growth.
Proactively address any issues or concerns, working collaboratively with internal teams to provide timely solutions.
Offer best practices and recommendations to optimize clients' use of Nutrislice products.