Customer Success Manager - Health and Wellness
About The Position
This is an onsite opportunity for someone who loves being in the office, feeding off team energy, and working directly with customers, vendors, and internal teams to bring innovative wellness products to market. The role is designed to grow into a Business Development position with significant earning potential and the opportunity to nearly double compensation over time. The company is a rapidly growing health & wellness manufacturer that's redefining what it means to be part of a team. It's a collaborative, energetic group of people who genuinely enjoy working together, celebrating wins together, and building something meaningful together.
Requirements
- Naturally outgoing and relationship-driven
- Highly organized and able to juggle multiple priorities
- Comfortable speaking with customers, vendors, and executives
- Competitive, ambitious, and motivated by growth opportunities
- Passionate about health, wellness, supplements, nutrition, or consumer products
- Adaptable and able to pivot quickly in a fast-moving environment
- Thrives in a collaborative, team-oriented culture
- Excited about working onsite and being part of a close-knit team
Nice To Haves
- 1-5+ years of experience in Account Management, Customer Success, Business Development, Sales, Client Services, or Project Coordination
- Experience within health & wellness, nutraceuticals, supplements, manufacturing, consumer products, distribution, or related industries
- Strong customer-facing and relationship-building experience
- Experience supporting projects, accounts, or product rollouts is highly desirable
Responsibilities
- Serve as the day-to-day point of contact for customer accounts and key vendor relationships
- Coordinate product launches and customer projects from concept through completion
- Partner closely with R&D, operations, production, and leadership teams
- Manage timelines, project updates, quotes, cost sheets, and customer communications
- Handle customer calls, meetings, tastings, and rollout discussions
- Navigate challenges, delays, and shifting priorities with professionalism and urgency
- Track project milestones and ensure deliverables stay on schedule
- Build long-term customer relationships that drive repeat business and growth
- Attend trade shows, industry events, and customer meetings as needed
- Become a trusted advisor to clients while helping expand account opportunities
Benefits
- Medical coverage through Florida Blue
- Dental and Vision coverage through SunLife
- 401(k) with company match up to 6%
- Paid Time Off
- Paid Holidays
- Professional development and growth opportunities
- Supportive leadership with a hands-off management style
- Work with products making an impact in the health & wellness space
- Happy Hour Fridays
- Pickleball Tuesdays
- Team outings and company events throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
