Customer Success Manager

Jobs for Humanity•Chicago, IL

10d

About The Position

As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to mid-market and enterprise customers. You will own customer relationships as the primary point of contact, define success plans and deliverables, and ensure clear communication throughout the post-sale journey. You will work with Strategic Account Managers to develop account plans and identify and close expansion opportunities, while coordinating with professional services, support, and partners to provide seamless customer support. You will build in-depth relationships, understand customers’ business goals, and influence C-level stakeholders while advocating the company’s “Customers for Life” philosophy.

Requirements

Professional written and spoken fluency in English, with excellent communication skills.
Proactive approach and positive attitude.
Organized, focused, and attentive to detail.
Ability to prioritize and manage time effectively.
Self-motivated, with an appetite for working in an international, fast-paced, entrepreneurial environment.

Responsibilities

Serve as the primary point of contact for customers and own their post-sale journey.
Define customer success plans and deliverables, and ensure clear communication across customer activities.
Work with Strategic Account Managers to develop account plans that serve as roadmaps for account expansion.
Partner with Strategic Account Managers to identify and successfully close expansion opportunities.
Coordinate with professional services, support, and partners to provide seamless support that meets customer needs.
Build in-depth customer relationships and understand their business goals and objectives.
Build credibility and influence C-level stakeholders while advocating the “Customers for Life” philosophy.