Customer Success Manager

Oliasoft AS•The Woodlands, TX

11d

About The Position

Oliasoft is seeking a Customer Success Manager for its Houston team. The Customer Success department helps customers achieve their desired outcomes with Oliasoft products, builds strong customer relationships, and proactively identifies solutions in collaboration with customers. The team also works closely with Marketing, Sales, and Product to share customer insights across the organization. The position reports to the Head of Customer Success in Oslo. The Customer Success Manager will establish and nurture new and existing customer relationships, act as a trusted advisor, develop plans to help customers achieve their goals, onboard and train users, and support the continued development and adoption of Oliasoft products. The role also includes monitoring customer health, assisting with support requests, maintaining user support materials, and collaborating with Sales on pre-sales and upsell activities.

Requirements

At least 5 years of relevant work experience in Oil & Gas, such as drilling engineering, completion engineering, or petroleum engineering.
Work experience with SaaS engineering software.
A bachelor's or master's degree in a relevant engineering discipline.
A proven record of being trustworthy and reliable, remaining calm under pressure, following through on commitments, and consistently delivering on promises.
Experience in stakeholder management and customer relationship management.
Strong project management skills, including the ability to prioritize and manage multiple customer engagements simultaneously.
Knowledge of Customer Success methodologies.
Excellent interpersonal and collaboration skills.
Confidence in giving presentations and hosting customer workshops.
Fluent written and verbal English communication skills.
Authorization to work in the United States.

Nice To Haves

Written and verbal Spanish communication skills.

Responsibilities

Build and manage long-term customer relationships and serve as a trusted advisor.
Develop customer success plans to help customers achieve desired outcomes with Oliasoft products.
Provide customer feedback to the Product team so product development aligns with customer needs.
Onboard and train users in Oliasoft products.
Develop and monitor customer health metrics.
Assist the Customer Success team with support requests.
Create and maintain user support materials.
Collaborate with the Sales department on pre-sales and upsell activities.