Customer Success Manager - Atlantic Southeast or Southcentral USA
PaceMate™•Clearwater, FL
•$100,000 - $120,000•Remote
About The Position
The PaceMate® Customer Success Manager plays a critical role in onboarding, training and cultivating the relationship between PaceMate® and the customer within a specific geography in the US. The major responsibility includes maintaining the customer and monitoring the successes and challenges of the customer with respect to software, workflow and revenue capture.
Requirements
- Minimum 5 years of experience within medical device sales and clinical services
- Experience working in a fast-growing company that is building a market
- Experience within the CV, Healthcare IT or capital equipment markets required
- Established background in the Cardiology/EP space with current relationships in Cardiology/EP
- Strong organizational skills managing complex processes
- Technical skills. Experience in education/training Cardiology staff and physicians.
- Leadership and influencing skills. Proven ability to motivate people
- Bachelor’s degree or equivalent experience required.
- Must be willing to travel greater than 50%
- Proven ability to work remotely and autonomously
- Available to assist coworkers with active onboarding projects when needed
- Must reside within the geography of the territory.
- Must legally be eligible to work in the United States.
Nice To Haves
- Resides in the Atlantic Southeast or South Central USA Only
Responsibilities
- Understanding the alignment of strategic, financial, and operational goals within the geography.
- Develop and drive area objectives, plans and budget to align with corporate plans; establish criteria to monitor area’s progress and measure of success
- Collaborate with the area sales managers to implement the commercial strategy that drives market adoption
- Develop Clinical and Executive Champions at all new customer sites
- Develop and execute a resources alignment / deployment for a successful customer launch and customer maintenance
- Organize and manage the onboarding process and maintain an accurate forecast
- Work closely with PaceMate™ business and product development team to bring customer feedback back into the company for new system developments
Benefits
- Target compensation range of $100,000- $120,000 annually depending on education, experience and certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
