Customer Success Manager

Box•Austin, TX

3d•$78,000 - $125,000•Hybrid

About The Position

Box is hiring Customer Success Managers for its Customer Success team in the West region. Based in the San Francisco area, the role owns a portfolio of Mid-Market accounts and helps customers adopt Box, achieve measurable outcomes, renew, and grow. The manager builds trusted customer partnerships, applies operational rigor to account management, and collaborates across teams to deliver value. The role includes flexibility to travel for high-impact onsite customer engagements and requires working from the assigned office at least three days per week. The Customer Success Manager leads discovery, value reviews, and product demonstrations that connect customer business goals to clear outcomes. The role maintains renewal forecasts and account health information, develops account plans, identifies risks and opportunities, and executes proactive playbooks. The manager prioritizes virtual and onsite customer meetings, surfaces portfolio insights to inform territory planning and process improvements, and explores AI-enabled workflows to scale customer success.

Requirements

At least 2 years of customer success, account management, or related client-facing experience managing a book of business.
A proven record of ownership and proactive problem-solving that led to measurable customer outcomes.
Strong relationship-management and communication skills.
Comfort leading product demonstrations and executive conversations.
Operational rigor and experience using business systems for forecasting and customer-health tracking.
Growth-minded, coachable, and adaptable, with enthusiasm for learning and leveraging AI to improve workflows.
Comfort managing a Mid-Market portfolio and prioritizing impact across multiple accounts.
Based in San Francisco and able to work from the assigned office 3 days per week.
Able to travel within the region as needed.

Nice To Haves

Experience in SaaS is welcome.
Non-traditional backgrounds that demonstrate strong account ownership are welcome.

Responsibilities

Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
Forecast renewals, track customer health, and prioritize actions based on signals using business systems.
Build account plans, identify risks and opportunities, and execute proactive playbooks to improve customer value.
Collaborate cross-functionally to remove roadblocks and deliver customer solutions.
Prioritize virtual and onsite customer meetings to accelerate impact across the territory.
Surface portfolio insights to influence territory planning and process improvements.
Champion a growth mindset and experiment with AI-enabled workflows to scale customer success.