Customer Success Manager

UVeye•Baltimore, MD

13d•$85,000 - $105,000•Onsite

About The Position

UVeye is seeking a Customer Success Manager to build strategic, value-driven partnerships with clients. The role serves as a trusted advisor to dealership leaders and frontline teams, helping them use the UVeye platform effectively and achieve efficiency and return on investment. The Customer Success Manager develops professional relationships through exceptional service, understanding client goals, and proactively identifying opportunities to improve optimization, adoption, and measurable results. The position includes regular on-site work at dealerships and approximately 50% travel. The employee may spend extended periods sitting, standing, and walking, with frequent movement throughout service lanes, inspection areas, showrooms, and outdoor lots. Work may take place in varying conditions such as heat, cold, rain, and other outdoor elements. Personal protective equipment may be required according to site protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 3 years of experience in Customer Success, Account Management, or a similar role in Automotive SaaS.
At least 3 years of experience working within a dealership, with firsthand exposure to daily fixed and variable operations.
Proven experience managing multiple accounts and projects.
Ability to build rapport from the initial conversation throughout the client lifecycle, with a positive attitude and passion for customers.
Willingness to work in a fast-paced, frequently changing environment.
Strong organization and prioritization skills, with focused attention to detail.
Commercial savvy.
Technical aptitude, including general knowledge of software, dashboards, analytics, and CRM platforms.

Nice To Haves

General understanding of the automotive space.

Responsibilities

Train and educate customers to use UVeye effectively and integrate the system into their existing processes.
Consult with customers on their businesses and use UVeye to deliver return on investment and value consistently.
Build client relationships by earning trust, delivering results, and creating UVeye champions.
Proactively identify client business goals, pain points, and opportunities for UVeye to provide additional value.
Analyze account statistics, engagement, and performance metrics, and use them to educate clients and drive performance.
Manage multiple client relationships simultaneously.
Identify and manage opportunities to grow client portfolios organically by providing additional solutions and tools based on business needs.