Customer Success Manager
About The Position
About Tava Health Tava Health is on a mission to improve mental health through better access to high-quality therapy. We partner with employers to provide accessible mental health benefits and support a growing network of therapists with tools to power their practices. Our team is passionate, mission-driven, and growing fast. About the Role We’re looking for a motivated and experienced Customer Success Manager to join our growing team. In this role, you’ll manage a portfolio of mid-market accounts and serve as a strategic partner to senior stakeholders. You’ll support onboarding, ongoing engagement, renewals, and expansion while playing a strategic role in account retention and satisfaction. This is a great opportunity for someone who excels at executive relationship management, thrives in strategic conversations, and is excited about making an impact in healthcare and mental health.
Requirements
- 3+ years of experience in customer success, account management, or consulting
- Expertise managing senior stakeholder relationships
- Familiarity with healthcare, benefits, or HR tech is a plus
- Strong analytical skills and ability to drive outcomes using data
- Organized, adaptable, and outcome-oriented
- Excellent interpersonal, written, and verbal communication skills
- Executive presence and confidence in presenting to leadership teams
- Collaborative mindset with a bias toward action
- Strategic thinker with a passion for improving mental health access
- Customer-first approach with empathy and curiosity
- Thrives in a fast-paced, evolving startup environment
Responsibilities
- Own Customer Relationships: Serve as the primary point of contact and trusted advisor for customers in your book of business. Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders. Own the post-sale lifecycle, delivering tailored experiences that support client goals.
- Onboarding & Activation: Lead smooth onboarding and implementation for new customers. Partner with cross-functional teams to ensure technical and operational launch readiness. Define success criteria and align on measurable outcomes.
- Engagement & Retention: Develop and execute success plans that align to customer objectives. Monitor usage, engagement, and risk indicators; proactively intervene as needed. Facilitate business reviews, data reporting, and strategic planning sessions. Lead renewal strategy and expansion conversations.
- Internal Collaboration: Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences. Act as the voice of the customer to influence internal decisions and improve offerings. Contribute to process improvements, playbooks, and documentation.
- Success Measurement: Track key metrics including retention, engagement, utilization, and satisfaction. Maintain clear documentation of customer progress, goals, and risks.
Benefits
- Competitive salary and stock options
- Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options
- Free, generous Tava mental health benefit
- Monthly HSA contributions for qualifying enrolled employees
- Generous PTO and paid holidays
- Paid parental leave
- 401(k) retirement plan
- Weekly company-paid lunch via DoorDash and a personal DashPass subscription
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
