Customer Success Manager, AEC
About The Position
4M is the utility data platform for infrastructure intelligence, on a mission to do for the world below ground what Google Maps did for the world above. By leveraging proprietary data and AI, verified by geospatial experts, we map subsurface infrastructure to help leaders in transportation, utilities, and construction identify risks earlier, keep crews safer, and deliver projects on time and budget. Founded in 2019 and headquartered in Austin and Tel Aviv, we are a Series B company backed by top-tier VCs. The Opportunity 4M helps AEC firms identify utility risk earlier, keep crews safer, and deliver projects on time and on budget. As we scale our enterprise customer base, we're hiring an experienced Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts including several of our largest enterprise relationships. This is a build-with-us role: you'll shape how 4M supports engineering firms managing complex, multi-year infrastructure programs. You will establish yourself as a trusted advisor to senior executives and project leaders at our largest AEC firms, acting as the primary voice of the customer to feed actionable insights into product feedback, adoption blockers, and account risk.
Requirements
- 3+ years of Customer Success experience in the Construction-tech, AEC, or infrastructure software space.
- Proven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations.
- Experience navigating complex, multi-stakeholder accounts within 1,000+ employee organizations.
- Excellent communication skills with the ability to operate credibly with VP- and C-level stakeholders.
- An analytical mindset; comfortable working in dashboards to track usage patterns & act on what the data shows.
- Genuinely excited about working in an AI-first culture and have the curiosity and drive to develop AI workflows.
- Genuine enthusiasm for using AI tools (e.g. Claude) to work faster and smarter in day-to-day CS work, seeing AI as a multiplier of your craft and the value you deliver to customers.
Nice To Haves
- Familiarity with SUE (Subsurface Utility Engineering), GIS, or CAD and civil/utility engineering workflows.
- Experience at a high-growth SaaS company scaling from mid-market into enterprise.
Responsibilities
- Own the full customer lifecycle for an assigned book of AEC accounts, ensuring fast time-to-value and driving deep product adoption.
- Lead onboarding and implementation for new accounts while managing renewal negotiations to protect and grow ARR, including enterprise accounts with complex, multi-stakeholder buying groups.
- Build and maintain strategic relationships with project-level users up through executive sponsors at large engineering and construction firms.
- Identify expansion opportunities within existing accounts and partner cross-functionally with Sales and AE teams to convert them.
- Systematically track account health and usage to proactively flag and mitigate churn risks.
- Serve as the internal voice of the customer, feeding insights into the product roadmap and deal strategy.
Benefits
- Competitive package with an expected OTE range of $110,000-$150,000
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
