Customer Success Manager (Partners)
About The Position
The Customer Success Manager on Prove’s Partnerships team advocates for channel partners, resellers, strategic alliances, and their downstream clients. The role involves learning each partner’s business, go-to-market strategy, and goals to advise partners, identify co-selling opportunities, and strengthen their relationship with Prove. It combines relationship management with product knowledge and curiosity about how technology solves problems. The position is US-based and remote, with East Coast candidates preferred. Travel is approximately 20% for partner visits and industry events. The role reports to the SVP, Channel and Partnerships.
Requirements
- 3–5 years of experience in a customer- or partner-facing role, such as Channel Customer Success, Partner Management, Account Management, or Indirect Sales.
- Strong project management, relationship-building, communication, and presentation skills.
- A track record of managing multi-stakeholder partner relationships.
- Experience in a highly regulated market, such as fintech, insurance, retail, or banking.
- Comfort with data and ecosystem KPIs, and building B2B2C business cases.
- Ambition to grow in a fast-paced channel ecosystem and commitment to Prove’s values of humility, passion, inclusion, and leadership.
Nice To Haves
- Knowledge of digital identity and authentication is strongly preferred.
- Experience in cybersecurity, fintech, or a high-growth/pre-IPO startup is strongly preferred.
- Channel-selling, enablement, and negotiation experience.
- Familiarity with Splunk, Looker, or similar tools, and experience investigating API transactions.
Responsibilities
- Run regular business reviews and executive-level QBRs, covering partnership status, current and future joint integrations, and the value Prove delivers.
- Align with partner leadership on commercial goals, joint marketing, and long-term plans.
- Drive Partner NPS and overall partner portfolio health, developing expertise in partners’ business models and downstream use cases.
- Forecast live revenue flowing through partners and understand partner pipelines and seasonality.
- Secure renewals on time and work with Partner Account Managers on volume commitments, added AGV, and cross-sell/up-sell opportunities.
- Work with Account Directors and Technical Account Managers to identify optimization opportunities and maximize partner value from Prove.
- Create, track, and escalate partner issues across Support, SC, Product, Data Science, and Fraud.
- Understand how Prove products embed into third-party platforms and explain new features in terms of benefits to partners and end users.
- Travel approximately 20% for partner visits and industry events.
Benefits
- Competitive salaries and bonus plan for eligible roles.
- Equity plan.
- Modern Health for financial, mental, and physical wellness.
- 401(k) retirement plan and match for US offices; local country pension for international offices.
- Unlimited vacation and flexible hours.
- Comprehensive medical benefits for employees and their families.
- Access to wellness services, including EAP and Prove Well-Being Reimbursement.
- Bottomless snacks and beverages at certain office locations.
- Daily GrubHub lunch stipend when coming into the office at US offices.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
