Customer Success Manager
ADP TEST-LMS DR2-DONT USE•Florham Park, NJ
•$1 - $1•Onsite
About The Position
We are looking for a passionate and driven Customer Success Manager to join our growing team in Florham Park, NJ. In this role, you'll be the key link between our company and our valued clients, ensuring they get the most out of our products and services. If you thrive on building relationships and delivering exceptional customer experiences, we want to hear from you!
Requirements
- 2+ years of experience in customer success, account management, or a related client-facing role
- Strong communication, interpersonal, and presentation skills
- Proven ability to manage multiple accounts and prioritize effectively
- Experience with CRM platforms such as Salesforce or HubSpot
- Customer-first mindset with a proactive and solutions-oriented approach
- Ability to analyze data and translate insights into actionable strategies
Nice To Haves
- Bachelor's degree in Business, Communications, or a related field preferred
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, building strong, long-term relationships
- Onboard new clients and guide them through product adoption to ensure a smooth and successful start
- Monitor customer health metrics and proactively address concerns to reduce churn
- Conduct regular check-ins, business reviews, and product training sessions with clients
- Collaborate cross-functionally with Sales, Support, and Product teams to advocate for customer needs
- Identify upsell and expansion opportunities within existing accounts
- Track and report on customer satisfaction, retention, and success KPIs
Benefits
- Employee discounts
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
