Customer Success Manager

SoundHound AI•United States (remote),

8d•$75,000 - $90,000•Remote

About The Position

Come work for SoundHound, a publicly-traded proven leader in conversational AI, with a decade-long track record of moving the technology forward. We serve a massive list of clients, who are leaders in their own industries, from banks to healthcare to fast food. You would join a team that is passionate about giving white glove service to these clients, looking for opportunities to improve their applications, and build great relationships with their stakeholders. This is your opportunity not just to be a part of the AI Revolution, but to lead it.

Requirements

Equivalent experience or Bachelor’s Degree, with at least 6+ years in prior client facing roles.
Proven track record in creating, maintaining and enhancing customer relationships.
Extremely detail oriented in a fast-paced environment.
Intermediate to advanced Google Suite, Microsoft Excel, PowerPoint, AI tools, etc.
High level of initiative and ability to work well in a team environment.
Excellent written and oral communication skills.
Plans and carries out responsibilities with minimal direction.
Ability to multitask and prioritize issues in a complex environment.
Quickly understands the business issues and data challenges of client's organization and industry
Assists in the facilitation of team and client meetings, delivers informative, well-organized presentations, develops relationships with client personnel that foster client ties

Responsibilities

Manage adherence to client and internal application, business case metrics, and profitability
Identify add on opportunity and work closely with Account Managers to drive those forward
Grow accounts by identifying and driving new product/revenue opportunities
Ensure reports delivered are as expected and modify as needed
Up to 10% travel to attend client meetings as needed to understand client objectives and communicate deliverables and business results.
Handle complex situations with high degree of organization, clarity, and resolution
Work to create and facilitate higher level, organizational initiatives which benefit CSO and company overall
Increase value streams by driving and following through on key innovation items
Assist management with tasks as assigned
Often works in conjunction with external teams on higher level initiatives
May act as a client educator providing high level detail and information as it relates to data, industry, etc.
Liaison between engagement team and software team, enter and manage Jira tickets related to software and/or data collection bugs.
Support internal team objectives & pilot programs, including software testing, advise on social media process for design.
Depending on the next chosen career path, develop relationships with clients and tool expansion such as Salesforce (AM), begin to learn technical aspects of the system (PM), or begin to assist with ADD and maintain/create RDD documents (Design)