CSM - Customer Success Manager

Rise Collective•St. Petersburg, FL

4d•Onsite

About The Position

The Scale Space is a marketing agency that runs full-funnel growth for clients including ads, automation, and strategy. This is a full-time W2 position, 8 hours/day with breaks on PST/PDT. The primary offer is built around one goal: creating marketing systems that drive consistent revenue not just traffic, clicks, or vanity metrics. The mission is to own the full client relationship across a book of accounts. Keep clients informed, confident, and getting results by staying on top of every project and acting as the bridge between the client and the internal execution team.

Requirements

Background in both marketing and tech/digital tools (e.g. experience with ad platforms, CRMs, automation, or website/analytics tools)
2+ years in account management, customer success, or client-facing agency role
Strong project coordination skills
Clear, proactive communicator
Self-starter who drives things to done without being chased
Strong Adoption of AI tools and workflows (Claude)
Authorized to work in the U.S. (W-2)
Sole full-time commitment
Client relationship management
Project coordination and tracking
Written and verbal communication
Cross-team collaboration
Prioritization and time management

Responsibilities

Serve as the primary point of contact for assigned clients
Run regular client check-ins and proactive updates on progress, results, and next steps
Own project status across all accounts; always know what's done, in progress, and blocked
Pull direction from the internal team (ads, automation, strategy) and translate it into clear client communication
Drive projects forward by coordinating across the team and clearing blockers
Surface client feedback, new requests, and shifting priorities back to the team
Work closely with the execution team to ensure work is delivered on time and to standard
Build strong, trusting relationships that drive long-term retention
Daily execution of team & administrative tasks.
Morning Check-in
End of Day report
Check and respond to all client messages/emails
Update project statuses in Notion
Review active client projects for blockers
Follow up with internal team on pending deliverables
Log client updates in Client Update Logs
Update CRM with any account changes or notes