Customer Success Manager

Roger Healthcare•San Francisco, CA

3d•$120,000 - $170,000

About The Position

Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started. We are looking for a Customer Success Manager to join our growing team. You will be on the front lines, communicating directly with clinicians, supporting onboarding, managing operational workflows, and helping keep our success engine running smoothly. This is not a passive support role. You will own tasks end to end, move fast, and pay close attention to the details that matter. You need to be genuinely curious about healthcare, eager to learn clinical workflows quickly, and excited about helping frontline clinicians do their best work.

Requirements

3 to 8 years in a customer-facing, operations, or success role.
Picks things up quickly and thrives diving into unfamiliar domains like healthcare.
Catches the small things others miss, keeps clean records, and takes pride in operational precision.
Clear, empathetic, warm, and energetic. Clinicians should feel supported and motivated after every interaction.
Thrives on organizing, tracking, and executing. Enjoys building systems that keep things running smoothly.
Able to navigate dashboards, track metrics, and use data to spot opportunities.
Comfortable with ambiguity, motivated by mission, and energized by ownership in a fast-paced environment.

Nice To Haves

Healthcare exposure is a plus but not required.

Responsibilities

Serve as a direct point of contact for clinicians, supporting them through onboarding, training, and ongoing engagement with Roger.
Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination to ensure nothing falls through the cracks.
Track clinician usage and engagement data, flag trends or issues early, and surface insights to the team.
Help create and maintain guides, resources, and documentation that support clinician learning.
Quickly develop a working understanding of home health documentation workflows and how Roger fits into a clinician's day.
Identify clinician pain points, troubleshoot problems, and coordinate across teams to drive resolution.
Capture clinician feedback and relay it to inform product improvements and success strategy.