Customer Success Manager

AgentDynamics

8d • $90,000 - $115,000 • Hybrid

About The Position

AgentDynamics is seeking a Customer Success Manager to manage relationships with their dealership customers. This role involves guiding customers through onboarding, adoption, retention, and expansion phases. The Customer Success Manager will build relationships with dealership leadership and work with day-to-day operators to ensure AgentDynamics delivers measurable business outcomes. Responsibilities include understanding both the business and operational aspects of each account, communicating ROI, coordinating technical issues, driving product adoption, and identifying expansion opportunities across workflows and rooftops. This is a remote position requiring regular travel to dealerships, dealer groups, and industry events.

Requirements

• 3+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing B2B software role, with meaningful ownership of customer accounts.
• Proven ability to drive customer adoption, retention, and expansion.
• Ability to build trusted relationships and communicate effectively with senior customer stakeholders.
• Ability to translate customer goals into measurable business outcomes and use data to demonstrate value.
• Strong judgment and the ability to manage customer issues through resolution.
• Ability to quickly understand software products, integrations, and customer workflows.
• Strong account planning, documentation, follow-up, organization, and attention to customer commitments.
• A track record of taking responsibility for outcomes and following through without requiring constant direction.
• Genuine interest in how AI can transform customer workflows and business operations.

Nice To Haves

• Experience working with automotive dealerships or dealership technology.
• Familiarity with dealer technology ecosystems, including CRM, DMS, BDC workflows, service scheduling, communications, and fixed operations.
• Track record onboarding or managing multi-rooftop dealer groups.
• Comfort coordinating technical integrations and troubleshooting.
• Experience running customer reviews tied to measurable business outcomes.
• Familiarity with AI technologies, including LLMs, voice AI, or automation platforms.

Responsibilities

• Own onboarding and rollout, leading customers from kickoff through go-live across individual dealerships and multi-rooftop groups, coordinating requirements, integrations, training, timelines, stakeholders, and launch.
• Drive adoption and outcomes by understanding customer usage, identifying opportunities to increase adoption, and connecting product usage to measurable dealership outcomes.
• Own the customer relationship by building trusted relationships with dealership leaders and day-to-day operators, including Dealer Principals, GMs, GSMs, BDC leaders, Service Directors, and other key stakeholders.
• Run the operating cadence by leading regular customer check-ins and business reviews with clear metrics, priorities, action items, and follow-through.
• Proactively manage risk and escalations by identifying potential issues, coordinating with product and engineering, and driving issues through resolution while keeping customers informed.
• Drive retention and expansion by understanding where AgentDynamics is creating value and identifying opportunities to expand successful deployments across additional workflows, departments, and rooftops.
• Act as the voice of the customer by translating observations into structured feedback for product and engineering, identifying patterns across accounts, and helping shape future product development.
• Improve operational processes by contributing to the strengthening of onboarding, training, customer management, renewal, and expansion processes as the company scales.

Benefits

• Excellent medical, dental, and vision benefits
• Flexible PTO
• Significant influence over how we build and scale Customer Success
• High autonomy and the opportunity to take on substantially greater responsibility as the company grows

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed