Customer Success Manager

LiveRamp, Inc.•New York, NY

41d•$114,000 - $133,800•Hybrid

About The Position

LiveRamp is hiring a Customer Success Manager to own post-sale relationships for a portfolio of high-value technology platform partners. The role focuses on product adoption, renewals, net revenue retention, and building strategic partnerships across adtech, martech, cloud, and data platforms. The manager will develop joint success plans, lead business reviews, monitor account health, advise partners on data collaboration and privacy-safe activation, and coordinate internal teams to deliver partner commitments. The position is hybrid, with two days per week in the New York City office. The approximate annual base compensation range is $95,000 to $111,500, with variable incentive compensation targeted at 100% of base salary. The stated on-target earnings range is approximately $114,000 to $133,800, assuming achievement of target performance goals.

Requirements

At least 2 years of client-facing experience in Customer Success, Account Management, Partner Management, or a similar role within SaaS, adtech, martech, or data/analytics.
Demonstrated success managing complex, strategic accounts or partners, with measurable impact on retention, expansion, and customer satisfaction.
Strong understanding of digital advertising or marketing technology ecosystems, such as DSPs, SSPs, CDPs, clean rooms, cloud data warehouses, or measurement platforms.
Experience working with technical stakeholders and products; comfort discussing APIs, integrations, data flows, and platform configuration at a high level.
Ability to build trusted relationships with senior stakeholders, influence without direct authority, and lead cross-functional initiatives to completion.
Exceptional communication skills, including synthesizing complex topics into clear narratives and presentations for different audiences.
Strong organizational skills and ability to manage multiple projects, timelines, and stakeholders in a fast-paced, evolving environment.
Data-driven mindset and experience using dashboards, usage metrics, and performance data to inform decisions.
Bachelor’s degree or equivalent practical experience.

Nice To Haves

Experience working directly with technology partnerships, ecosystems, or strategic alliances in a B2B SaaS environment.
Familiarity with identity, data collaboration, and privacy-preserving technologies, such as clean rooms, identity resolution, and authenticated addressability.
Exposure to cloud platforms such as AWS, GCP, or Azure, or modern data stacks such as Snowflake, Databricks, or BigQuery, in a customer-facing or partner-facing context.
Prior experience at or working closely with adtech or martech platforms such as DSPs, SSPs, DMPs, CDPs, or measurement and attribution providers.
Comfort navigating legal, compliance, and data governance considerations in support of partner use cases.
Experience in a highly matrixed, global organization with distributed teams and stakeholders.
Experience mentoring or coaching team members, or contributing to operational improvements and playbook development.

Responsibilities

Serve as the primary post-sale relationship owner for high-value technology platform partners, driving product adoption, renewals, and net revenue retention.
Develop and execute joint success plans aligned with each partner’s product, go-to-market, and customer objectives over 6, 12, and 18 months.
Lead strategic business reviews and executive check-ins, translating platform performance, usage trends, and measurement results into recommendations and roadmaps.
Coordinate Product, Solutions, Support, Legal, and Commercial resources to remove blockers, accelerate integrations, and deliver partner commitments on time.
Analyze account health using quantitative and qualitative signals to identify risks, expansion opportunities, and opportunities for innovation.
Advise partners on best practices for data collaboration, addressability, and privacy-safe activation.
Manage and forecast account-level renewals and growth, including upsell and cross-sell opportunities in partnership with Sales.
Represent partner needs and market feedback internally, influencing product roadmap priorities, feature discovery, and enablement content.
Document activities, decisions, outcomes, engagement status, risks, and next steps in internal systems.
Improve Customer Success playbooks, tooling, and processes for technology and platform partners.
Collaborate with Alliances, Product, and Solutions to design and operationalize partner use cases, integrations, and joint offerings.
Triage and resolve escalated technical and business issues, coordinating with Support and Engineering and keeping partners informed.
Share learnings, playbooks, and market insights across Customer Success and Alliances teams.