Customer Success Manager

FULLTHROTTLE

84d

About The Position

As a Customer Success Manager at fullthrottle.ai, you will own a portfolio of accounts and drive retention, revenue growth, and strategic partnerships. You will serve as the primary point of contact for clients, translating their marketing objectives into measurable outcomes on the platform. The role combines hands-on account management with strategic advisory to help clients maximize the value of fullthrottle.ai’s privacy-compliant, first-party data solutions. You will manage and grow advertiser accounts, develop campaign strategies, monitor and optimize performance, and advise clients on platform capabilities and best practices. You will collaborate with Sales, Platform Success, and Product teams to onboard customers, address client needs, and identify opportunities for account expansion and product improvements. The role includes virtual and in-person client engagements, presentations, quarterly business reviews, training, and strategic planning.

Requirements

At least 4 years of relevant experience in account management, campaign strategy, or execution within programmatic advertising, adtech, or marketing technology.
At least 2 years of direct client-facing experience managing relationships and driving outcomes.
Proven track record of growing accounts through client relationships, understanding client objectives, and recommending strategic solutions.
Demonstrated ability to identify revenue opportunities within existing accounts, persuasively pitch new solutions, and drive incremental business growth.
Deep understanding of Real-Time Bidding (RTB), DSPs, and programmatic advertising fundamentals.
Ability to simplify and confidently communicate technical concepts, translating platform capabilities for non-technical audiences.
Strong analytical and problem-solving abilities, including troubleshooting issues and optimizing performance.
Excellent organizational and time-management skills, with the ability to prioritize and meet deadlines in a fast-paced environment.
Proven success managing client relationships and delivering service excellence with measurable outcomes.
Exceptional written and verbal communication skills, with the ability to build trust and alignment across teams and clients.
Proactive, collaborative mindset and genuine passion for digital advertising and emerging technologies.
Relationship-building and strategic problem-solving ability; thrives in a fast-paced, collaborative environment; proactive, curious, and driven by integrity and empathy.

Responsibilities

Own and grow a roster of advertiser accounts across an assigned line of business, driving retention, expansion, and measurable business impact.
Lead strategic client conversations to uncover growth opportunities, drive upsells, and identify gaps in service delivery or platform utilization.
Identify expansion opportunities, pitch new solutions, and drive incremental revenue within existing accounts.
Design and execute campaign strategies within the fullthrottle.ai platform, providing expertise on audience targeting, first-party data, and performance optimization.
Provide regular reporting on campaign goals and deliver strategic solutions and optimizations to meet identified KPIs.
Develop expertise in the fullthrottle.ai platform and best practices, advising clients on campaign improvements and first-party data capabilities.
Train and educate clients on new features, platform updates, and emerging use cases.
Work with Product and Platform Success teams to identify client needs and influence product roadmap decisions.
Partner with Sales, Platform Success, and Product teams to onboard new customers and identify expansion opportunities.
Take accountability for client outcomes, satisfaction, retention, and achievement of performance targets.
Proactively solve client challenges, troubleshoot issues, and ensure seamless execution.
Participate in in-person and virtual client engagements, including presentations, Quarterly Business Reviews, training sessions, and strategic planning.