Customer Success Manager - 1031

Lightcast • Moscow, ID

4d

About The Position

The Customer Success Manager is responsible for building strong client relationships, ensuring customer satisfaction, and driving account growth through renewals, upselling, and proactive engagement. This role requires strong communication, organizational, and problem-solving skills to deliver exceptional customer experiences while collaborating cross-functionally in a fast-paced environment.

Requirements

• 2+ years of experience in account management, customer success, sales, or a related role.
• Experience with sales prospecting, account management, and sales processes.
• Strong communication and presentation skills.
• Proficiency with Google Workspace, Excel, and PowerPoint.
• Strong analytical and problem-solving abilities.
• A continuous learner, focused on developing win-win outcomes for clients and the company.

Responsibilities

• Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
• Secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company through excellent care, solution solving, insight sharing, and regular customer engagement. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals.
• Establish client-specific goals, coordinate successful onboarding, and measure account health according to established targets.
• Engage all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.
• Initiate, establish, and relentlessly pursue tasks.
• Maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture.
• Be a continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomes.
• Positively adapt to change in a highly dynamic work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed