Customer Success Manager

Jooble

7d • Remote

About The Position

Jooble is a global product IT company transforming the employment sector. Every month, millions of people in 66 countries use Jooble to find jobs and hire talent. Behind this is a team of over 300 professionals who combine deep expertise in analytics, technology, and data work to make this process simpler and more effective. Today, Jooble is among the TOP-10 most visited sites in the world in the Jobs and Employment segment, confirming its global impact.

Requirements

• At least 1 year of experience in building effective communication and conducting negotiations with clients, partners, or users.
• English language proficiency at an Upper-Intermediate level or higher. Knowledge of other languages will be a significant advantage.
• Independence and developed communication skills.
• Ability to listen, conduct presentations, and consult clients.
• Empathy and a genuine desire to help people.
• Basic understanding of PPC advertising principles.
• Experience in making decisions based on data analysis and metrics.
• Proactiveness, initiative, and readiness to take responsibility for product development and improvement of internal processes.
• Fluent Ukrainian language.

Responsibilities

• Develop long-term and mutually beneficial relationships with clients, leading to increased budgets and revenue.
• Help clients develop their projects by analyzing data, forming development strategies, and selecting the most effective tools.
• Assist each client in achieving maximum results from working with the platform by analyzing their needs based on their profile (business specifics, roles, goals, and expectations) and own research.
• Consult clients on using our services.
• Generate ideas and find individual solutions for each client that will help achieve the best results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed