Customer Success Manager

Perseus Group, Constellation Software

15d•$72,000 - $88,000

About The Position

As part of TUNE’s Customer Success Management team, the Customer Success Manager builds strong, trusted relationships with accounts and works closely with clients. The role serves as clients’ main point of contact and expert on TUNE Partner Marketing, helping optimize and grow their performance marketing efforts. It combines strategic and technical thinking with relationship-building, account growth, and promotion of new features and technologies.

Requirements

At least 3 years of account management and customer-focused experience, using a consultative mindset.
Past sales or business development experience focused on growing existing clients.
Experience managing brand, advertiser, or network clients.
Experience in affiliate marketing, partner marketing, or performance marketing.
Ability to prioritize and manage the needs of many accounts.
Exceptional interpersonal communication and presentation skills, and strong business acumen.
Comfort engaging with executive leaders.
Experience negotiating win-win contract conditions with clients.
Outgoing, positive, and energetic personality, with the ability to build positive client relationships that support ongoing loyalty.
Bachelor’s degree required.
Passion for the online and mobile advertising industry.
Ability to learn and quickly become knowledgeable in SaaS technology concepts.

Responsibilities

Own a book of current clients and serve as their main point of contact.
Build deep client relationships and take a consultative approach to growing and optimizing their businesses.
Renew annual contracts and upsell new products to current clients.
Promote new features and services by training and empowering clients to adopt them.
Develop strategies with clients to increase their utilization of and success with the TUNE platform.
Analyze future potential, opportunities, and growth for TUNE accounts.