Customer Success Manager
Roamler
•Remote
About The Position
As Customer Success Manager at Roamler, you will work directly with major brands like P&G, Red Bull, and Unilever. Roamler's crowdsourcing app deploys thousands of individuals to stores globally to check shelves, build displays, and gather point-of-sale data. These insights are then used to drive business decisions for leading FMCG brands. The Customer Success Manager acts as the primary liaison between these brands and the Roamler platform, ensuring client goals are not only met but exceeded.
Requirements
- Experience in supermarket retail or a client-facing role.
- Structured and analytical approach.
- Ability to manage multiple tasks simultaneously.
- Clear communication skills.
- Enjoy presenting to clients.
- Proactive and takes initiative.
- Proficiency in Excel and PowerPoint.
- Curiosity about AI applications in work.
- Comfortable working in a fast-paced scale-up environment.
Responsibilities
- Own client relationships from start to finish.
- Serve as the primary point of contact for clients.
- Manage multiple retail projects concurrently, covering operations and commercial strategy.
- Identify opportunities for account growth.
- Collaborate with the sales team to onboard new clients.
- Share insights internally and run evaluations.
- Assist colleagues across Europe in refining their projects.
Benefits
- Competitive salary of £30,000 to £40,000
- Company pension plan
- Life assurance cover of 2x basic annual salary
- 25 days of holiday
- UK bank holidays
- Full remote working from anywhere in the UK
- Laptop
- £250 budget for home office setup
- Informal, international team
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
