Customer Success Manager, Recruiting

Scorability • Austin, TX

13d • Hybrid

About The Position

Scorability is a company focused on making college athletics recruiting more efficient, transparent, and honest through software used by college coaches and prospective student-athletes. The Customer Success Manager will help college sports coaching staffs achieve satisfaction and success with Scorability’s software by building customer relationships, understanding client needs, and providing responsive guidance and solutions. The role includes onboarding new customers, helping them maximize product value, resolving questions and issues, and supporting renewals in collaboration with Sales. The position is based in Austin, Texas, with four days per week in the Central Austin office and Fridays remote. Scorability describes itself as a mission-driven startup led by founders and executives with experience building multiple billion-dollar startups.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• 2–5 years of experience in a customer-facing role, preferably in customer success, account management, or a related field.
• Expertise in Excel and working with large amounts of data.
• Experience working with a modern CRM.
• Experience with a Software-as-a-Service (SaaS) product or in the technology or data industries.
• Strong commitment to customer satisfaction and understanding of customer needs and expectations.
• Excellent verbal and written communication skills for interacting with customers and internal teams.
• Ability to identify and resolve customer issues and challenges proactively and in a timely manner.
• Familiarity with software applications and ability to quickly learn and understand products.

Responsibilities

• Help new customers onboard with Scorability’s software and maximize their use of its services.
• Build and maintain strong relationships at key customer accounts.
• Communicate regularly with customers to understand their goals and challenges.
• Become an expert in the Scorability product and teach customers how to use it.
• Resolve customer issues and questions promptly.
• Work closely with Sales on customer renewals and often take a lead role in the renewal process.
• Follow CRM policies to track and manage customer interactions and related data.

Benefits

• Base salary and an annual company-wide bonus based on collective success.
• Stock options.
• Unlimited paid time off and holidays off.
• Medical, dental, and vision benefits fully paid for employees.
• Opportunities to serve through the Community Service Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level