Customer Success Manager, Global Tech Touch

Planet • Arlington, VA

24d • Hybrid

About The Position

Planet is seeking a Customer Success Manager for its Global Tech Touch team to manage global small-customer business and partner relationships in the EMEA and AMER regions. The role focuses on retaining and expanding customers efficiently through Planet’s low-touch model, helping clients realize value and return on their investment, and serving as a Planet ambassador with working knowledge of remote sensing, GIS, and geospatial imagery products.

This is a full-time, hybrid role requiring work from Planet’s San Francisco or Arlington, VA office three days per week. The US base salary range is $73,760–$92,240, and the role is eligible for commission and may also be eligible for discretionary short- and long-term incentives, including bonus and equity. The final salary range depends on job-related experience, skills, and location.

Requirements

• At least 2 years of relevant work experience.
• Bachelor’s degree in a relevant field.
• Good working knowledge of geospatial technologies, GIS, or remote sensing, including manipulating geometries, converting file types, and performing other basic operations in a GIS environment such as QGIS or ESRI.
• Experience working with GIS applications such as QGIS, ESRI, or GEE.
• Excellent verbal and written communication skills in English.
• Ability to communicate and coordinate successfully with international customers and sales teams.
• Creative problem-solving skills and a proactive work style.
• Ability to multitask and prioritize job requirements.
• Aptitude to adapt to change.

Nice To Haves

• Working knowledge of Salesforce (SFDC) and its use across the customer lifecycle.
• Sales negotiation skills.

Responsibilities

• Help customers adopt Planet’s products and realize their value.
• Provide low-touch onboarding and training.
• Provide support to ensure successful service delivery and timely solutions in accordance with Planet’s low-touch model.
• Communicate consistently with clients throughout the contract lifecycle and escalate important issues when needed.
• Work closely with Finance, Product, Sales, and other teams across the company.
• Set appropriate expectations for clients and partners and direct them to relevant resources.
• Initiate negotiations and execute timely contract renewals and expansions.
• Identify opportunities to upsell or expand use of Planet’s products or services.

Benefits

• Comprehensive medical, dental, and vision plans.
• Health Savings Account (HSA) with a company contribution.
• Generous paid time off, in addition to holidays and company-wide days off.
• 16 weeks of paid parental leave.
• Wellness Program and Employee Assistance Program (EAP).
• Home office reimbursement.
• Monthly phone and internet reimbursement.
• Tuition reimbursement and access to LinkedIn Learning.
• Equity.
• Commuter benefits for employees local to an office.
• Paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level