Customer Success Manager (gn) Enterprise

Wandelbots

36d • Hybrid

About The Position

As a Customer Success Manager focused on the Enterprise sector, you will be at the forefront of the Wandelbots mission to revolutionize industrial automation with software-driven solutions that scale across robots and production sites. You will be responsible for driving and executing an Enterprise Customer journey that enables our Customers to adopt and scale the Wandelbots NOVA Physical platform and become future-proof, software-driven manufacturing organisations of excellence. You will report to the Head of Customer Success and work cross-functionally with Product, Engineering, Design, and your Revenue colleagues to bring innovative solutions to the market that allow our customers and users easier access to Physical AI than ever before.

Requirements

• Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments.
• Successfully worked with large Enterprise accounts and have a strong understanding of how Enterprise organisations buy and scale complex solutions.
• Excellent communication and interpersonal skills to manage diverse stakeholders.
• Equally comfortable in a room with engineers or C-suite.
• Proven experience working in startups or fast-paced, fast-changing, organisations.
• High tolerance for ambiguity and quickly learn and adapt to new situations.
• Strong understanding and experience with technical products, preferably in the robotics, software development, or deep tech sectors.
• Coupled with a strong understanding of how enterprise customers purchase and scale complex solutions in this space.
• Proven ability to work cross-functionally with Sales, Product, Engineering and Design teams.
• Ability to motivate others around you for the same goal.
• Strong self-organizational skills and attention to detail.
• Good at planning, documenting, and maintaining an up-to-date CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.), and tickets (Jira).
• Proactive mindset with a focus on continuous improvement.
• Professional proficiency in German and English.
• Willingness to travel as needed to meet your Customers and attend trade fairs.
• Willingness to commute regularly to Dresden, particularly in the first months of your onboarding.

Nice To Haves

• A past in a technical role or are curious enough to have learned to write code, pursue a no/low-code project, or even program a robot.
• Passionate about technology, its potential to transform industries, and you contaminate others with that passion.
• Work or have worked in production, manufacturing or industrial automation.
• Ideally, you are based in one of the following regions: Rhine-Main, Munich, Stuttgart, Düsseldorf, or Cologne/Bonn.

Responsibilities

• Lead the Customer journey from late-stage Sales to full onboarding and beyond.
• Develop collaboration plans with your Customers to ensure their success, making sure they are maximizing their outcomes from Wandelbots products and services.
• Develop and expand strategies that drive growth from proof-of-concept projects to enterprise-wide rollouts.
• Monitor Customer sentiment and health and proactively address potential issues.
• Design and coordinate trainings, technical workshops, expert consultation, and other support services and solutions to ensure issue resolution and product adoption.
• Gather Customer feedback and insights to inform our revenue generation strategies and support the Product and Engineering team in product development.
• Engage with internal stakeholders and colleagues to ensure smooth and fast delivery of projects, services, features, to your Customers.
• Represent the voice of the customer, with data, within internal discussions.

Benefits

• Up to 3 days of volunteer time off to help your favorite charity.
• Training and mental health opportunities.
• Free lunch, snacks and drinks.
• Team events.
• 30 days of annual vacation + additional rest during Christmas season until New Year.
• 100% of your usual earnings will be paid if your child gets sick.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed