Customer Success Manager

Verse • San Francisco, CA

12d • Remote

About The Position

Verse is building an energy intelligence platform for the AI economy, helping large energy consumers access and manage power through real-time control of energy assets and visibility into their energy portfolios. The Customer Success Manager owns relationships and commercial outcomes for a portfolio of enterprise energy buyers after they sign. This high-ownership, high-visibility role advises sophisticated energy and sustainability teams, supports platform adoption and customer value realization, and drives renewals and account growth. The role is part of a lean, fast-moving Customer Success function and will help shape its operations as the company scales. A key part of the position is supporting Verse’s expansion into real-time dispatch intelligence and battery storage optimization products.

The position is fully remote, with approximately 20–30% travel to customers. The estimated base salary range is $115,000–$150,000, excluding benefits and potential equity. Verse offers competitive compensation and an equity grant, a comprehensive benefits package, flexible hours, unlimited PTO, and a diverse and inclusive working environment.

Requirements

• At least 4 years of experience in customer success, account management, or client-facing advisory or consulting.
• Deep working knowledge of renewable energy procurement, including PPAs/VPPAs, RECs/EACs, and wholesale power markets such as ERCOT, PJM, MISO, and SPP.
• Track record managing large enterprise relationships and owning retention and expansion outcomes.
• Comfort working with data and analytics, interrogating technical outputs, and translating them into a business narrative.
• Outstanding executive communication skills and the ability to ask probing questions to understand customer needs.
• Builder’s mindset and comfort operating with ambiguity in a startup.
• Willingness to travel to customers approximately 20–30%.

Nice To Haves

• Experience in energy, cleantech, or enterprise SaaS.
• Exposure to real-time energy markets, dispatch optimization, battery storage, or energy trading.
• Background in energy advisory or asset management.
• Experience helping establish a customer success function.

Responsibilities

• Own the relationship, adoption, and commercial outcomes for a portfolio of enterprise accounts from signature onward.
• Drive revenue retention by leading renewals, protecting gross retention, and identifying and closing in-footprint expansion.
• Advise customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability and production guarantees, and REC/EAC management.
• Run executive business reviews, build account health scoring, and manage senior stakeholder relationships.
• Translate analytical platform outputs into clear business value and customer reporting.
• Partner with Sales on closed-won transitions and expansion, with Delivery on onboarding and implementation quality, and with Product to channel customer feedback into the roadmap.
• Help drive Verse’s move into real-time dispatch intelligence and battery storage optimization.
• Own metrics including revenue retention, renewal rate, customer health, and referenceable customers.

Benefits

• Competitive compensation and equity grant.
• Comprehensive benefits package including medical, dental, and vision insurance, and 401(k).
• Flexible hours.
• Fully remote position.
• Unlimited PTO.
• Diverse and inclusive working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed