Customer Success Manager

Trimble Inc.•Lake Oswego, OR

22h•Onsite

About The Position

Empower the Future of Smart Cities: Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate, and maintain their assets and infrastructure through GIS-centric solutions. You will make a tangible impact on global industries using cutting-edge technology, helping local governments and utilities thrive by driving digital transformation and ensuring essential public infrastructure is managed with absolute precision. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will be the primary strategic architect for our local government partners, directly influencing how cities and counties manage critical infrastructure and shaping the future of GIS-centric community development. You will have the unique opportunity to serve as a trusted advisor, bridging the gap between complex technical integrations and real-world public service improvements that affect millions of citizens.

Requirements

Proven background in customer or account management within the local/county government or utilities sector
Deep functional knowledge of Public Works, Community Development, or municipal utility districts (water, wastewater, stormwater).
Solid technical proficiency with Cityworks, Esri GIS, and Gainsight or Salesforce CRM.
Strong ability to communicate and interact with customer teams at varying levels of technical and non-technical depth.
Bachelor’s degree in Business Management, GIS, Geography, or a related field.

Nice To Haves

Hands-on experience with Pavement Express or specialized Trimble Utilities software.
Advanced knowledge of building permitting processes, code enforcement, or business licensing workflows.

Responsibilities

Establish a trusted strategic advisor relationship with local and county government customers to drive long-term value and platform adoption.
Work with customers to define critical goals and key performance indicators, ensuring their overall vision for infrastructure management is realized.
Spearhead the customer journey by owning the relationship with utilities and municipalities to ensure high satisfaction and contract renewals.
Provide high-impact technical engagement through software demos, webinars, and on-site strategic visits to nurture various Trimble integrations.
Act as a dedicated advocate for the customer by managing escalations across various Trimble teams to ensure seamless service delivery.