Customer Success Manager

Corning•Virginia Beach, VA

4d•Onsite

About The Position

The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. OVERVIEW iBwave is the power behind great in-building wireless experience, enabling billions of end users and devices to connect inside a wide range of venues. As the global industry reference, our software solutions allow for smarter planning, design and deployment of any wireless network project regardless of size, complexity or technology. Along with innovative software, we are recognized for world-class support in 100 countries, providing the industry’s most comprehensive components database and a well-established certification program.

Requirements

Bachelor's Degree
Minimum 5 years of experience in sales, customer success, customer service & support
Project Management experience
Technical knowledge of RF technology and industry at large
Experience in Software and Services projects
Experience working with Salesforce or similar CRMs
Experience addressing customer concerns, ensuring customer satisfaction, and providing exceptional customer experience

Nice To Haves

Technical knowledge of iBwave products considered a plus

Responsibilities

Own the definition and evolution of the customer success journeys across the customer lifecycle.
Implement strong data-driven practices in the customer success function with the aim of providing insights for the commercial and product teams.
Own planning and governance activities for key accounts, including program coordination and escalation management.
Partner with the Key Account Manager to identify growth opportunities and drive customer satisfaction and retention. Build trusted relationships with customer stakeholders and support executive business reviews (QBRs/EBRs).
Drive the delivery of professional services engagement including the coordination across multiple internal teams needed to deliver such services.
Help define and evolve the professional services practices and catalog.