Customer Success Manager
About The Position
UVeye is seeking a Customer Success Manager to build strategic, value-driven partnerships with clients. The role serves as a trusted advisor to dealership leaders and frontline teams, helping customers realize the value, efficiency, and return on investment of the UVeye platform. The Customer Success Manager will develop lasting professional relationships, provide exceptional service, understand client goals, and identify opportunities to improve optimization, adoption, and measurable outcomes. The position involves regular on-site work in dealership environments and approximately 50% travel. Duties may involve extended periods of sitting, standing, walking, and moving throughout service lanes, inspection areas, showrooms, and outdoor lots, in varying weather and outdoor conditions. Personal protective equipment may be required depending on site protocols. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Requirements
- At least 3 years of experience in Customer Success, Account Management, or a similar role in Automotive SaaS.
- At least 3 years of experience working within a dealership, with firsthand exposure to daily fixed and variable operations.
- Proven experience managing multiple accounts and projects.
- Ability to build rapport from initial conversations throughout the client lifecycle, with a positive attitude and passion for customers.
- Ability and willingness to work in a fast-paced, frequently changing environment.
- Strong organization and prioritization skills, with close attention to detail.
- Commercial savvy.
- Technical aptitude, including general knowledge of software, dashboards, analytics, and CRM platforms.
Nice To Haves
- General understanding of the automotive industry.
Responsibilities
- Train and educate customers to use UVeye effectively and integrate the system into their existing processes.
- Deliver customer return on investment and value by advising customers on their businesses and use of UVeye.
- Build strong client relationships by earning trust, delivering results, and developing UVeye champions.
- Identify customer business goals, pain points, and opportunities for UVeye to provide additional value.
- Analyze account statistics, engagement, and performance metrics, and use them to educate clients and drive performance.
- Manage multiple client relationships simultaneously.
- Identify and manage opportunities to grow client portfolios organically by providing additional solutions and tools based on business needs.
Benefits
- Competitive medical, dental, and vision coverage.
- Company 401(k) match.
- 20 PTO days and company-paid holidays.
- Career growth opportunities as the company scales across the United States.
- Eligibility for a bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
