Customer Success Manager

Genspark Inc

8d•Remote

About The Position

As a Customer Success Manager at Genspark, you'll own the post-sales relationship end to end, making sure the customer sees real, measurable business outcomes from day one. This is a hands-on role: you'll lead deployments, build joint success plans, run EBRs, and be the person customers call when they need a trusted advisor who understands both their business and the platform. You'll report to the Head of Customer Success and work daily with Account Executives, Solutions Engineers, and Product — sitting at the intersection of revenue, adoption, and long-term customer health. At a company growing from $0 to $250M+ ARR in 12 months with 6,000+ enterprise clients globally, this isn't a maintenance role. You have the opportunity to directly impact the company's playbook from the very beginning.

Requirements

3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS customers
Proven ability to manage complex, multi-stakeholder enterprise engagements from kickoff through renewal
Strong project management and organizational skills — you can run multiple deployments simultaneously without dropping threads
Excellent communication and executive presence — comfortable leading EBRs with C-suite and diving into the details with administrators the same week
Solutions-oriented and comfortable with ambiguity; you thrive in fast-moving environments where the playbook is still being written

Nice To Haves

Experience with SSO, identity providers (Entra ID, Okta, Google), and enterprise connector/integration workflows is a plus
Background in AI, productivity, or knowledge work SaaS is a plus

Responsibilities

Serve as the primary post-sales point of contact from signed contract through go-live and beyond
Lead new customer deployments end to end — including hands-on guidance for SSO setup, connector configuration, and platform onboarding
Own clarity on expectations, timeline, and deliverables for all stakeholders throughout the implementation lifecycle
Develop and execute tailored onboarding plans; facilitate cross-functional collaboration across sales, solutions engineering, support, and product
Build and execute joint success plans and EBRs that drive adoption, deepen engagement, and tie platform usage to measurable business outcomes
Monitor customer health, adoption metrics, and satisfaction signals — proactively identifying risks and driving resolution before they escalate
Partner with Account Executives on renewal and expansion conversations, bringing customer context and success data to the table
Guide customers on Genspark best practices, new features, and emerging use cases relevant to their business
Document and improve onboarding processes, playbooks, and best practices as the CS motion scales
Provide actionable product feedback from the field to influence roadmap and support quality
Contribute to internal initiatives that raise the bar on how we deliver customer value at scale